Record ID | marc_nuls/NULS_PHC_180925.mrc:342131312:1307 |
Source | marc_nuls |
Download Link | /show-records/marc_nuls/NULS_PHC_180925.mrc:342131312:1307?format=raw |
LEADER: 01307cam 2200373 a 4500
001 9920274090001661
005 20150423125220.0
008 010716s2001 enk 001 0 eng
015 $aGBA1-Y0019
020 $a1856044106
029 0 $aUKM$bbA1Y0019
035 $a(CSdNU)u104718-01national_inst
035 $a(OCoLC)46809444
035 $a(Sirsi) 01-AAO-5986
040 $aUKM$cUKM$dOCLCQ$dORU
049 $aCNUM
090 $aZ672$b.P362 2001
100 1 $aPantry, Sheila.
245 14 $aThe complete guide to preparing and implementing service level agreements /$cSheila Pantry, Peter Griffiths.
250 $a2nd ed.
260 $aLondon :$bLibrary Association,$c2001.
300 $a193 p. ;$c24 cm.
500 $aPrevious ed.: 1997.
504 $aIncludes bibliographical references and index.
650 0 $aLibrary cooperation.
650 0 $aService-level agreements.
650 0 $aPublic services (Libraries)
650 0 $aTotal quality management.
650 0 $aService industries$xQuality control.
650 0 $aService industries$xCost control.
700 1 $aGriffiths, Peter,$d1948 January 11-
948 $a06/25/2002$b07/24/2002
982 0 $aZ672$a.P362$a2001
999 $aZ 672 P362 2001$wLC$c1$i31786101625975$d4/6/2004$f4/6/2004$g1 $lCIRCSTACKS$mNULS$rY$sY$tBOOK$u7/24/2002