MARC Record from marc_nuls

LEADER: 03332cam 2200373 a 4500
001 9922794890001661
005 20150423145318.0
008 091210s2010 mau b 001 0 eng
010 $a 2009050642
020 $a9781422139066 (alk. paper)
020 $a1422139069 (alk. paper)
035 $a(CSdNU)u460113-01national_inst
035 $a(OCoLC)436026620
035 $a(OCoLC)436026620
040 $aDLC$cDLC$dBTCTA$dYDXCP$dUKM$dC#P$dYW6$dBWX$dYBM$dCDX$dSINLB$dEEK
049 $aCNUM
050 00 $aHD5650$b.N375 2010
082 00 $a658.3/152$222
100 1 $aNayar, Vineet.
245 10 $aEmployees first, customers second :$bturning conventional management upside down /$cVineet Nayar.
246 3 $aEmployees 1st
260 $aBoston, Mass. :$bHarvard Business Press,$cc2010.
300 $aviii, 198 p. ;$c22 cm.
504 $aIncludes bibliographical references (p. [187]-188) and index.
505 0 $aMirror mirror: creating the need for change -- Trust through transparency: creating a culture of change -- Inverting the organizational pyramid: building a structure for change -- Recasting the role of the CEO: transferring the responsibility for change -- Find understanding in misunderstanding: renewing the cycle of change.
520 $aOne small idea can ignite a revolution just as a single matchstick can start a fire. One such idea, putting employees first and customers second, sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar, HCLT's celebrated CEO, recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world. Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by: creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the "romance" of its possible future state; creating a culture of trust by pushing the envelope of transparency in communication and information sharing; inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone; unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of "change" to the employee in the value zone. Refreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.
650 0 $aManagement$xEmployee participation.
650 0 $aCorporate culture.
650 0 $aOrganizational change.
650 0 $aCustomer relations.
947 $fSOBM$hCIRCSTACKS$p$21.46$q1
949 $aHD5650 .N375 2010$i31786102558811
994 $a92$bCNU
999 $aHD 5650 .N375 2010$wLC$c1$i31786102558811$lCIRCSTACKS$mNULS$rY$sY $tBOOK$u8/1/2011