| Record ID | marc_nuls/NULS_PHC_180925.mrc:47020495:1976 |
| Source | marc_nuls |
| Download Link | /show-records/marc_nuls/NULS_PHC_180925.mrc:47020495:1976?format=raw |
LEADER: 01976pam 22004214a 4500
001 9921605780001661
005 20170406173217.0
008 040929s2005 caua b 001 0 eng
010 $a 2004022974
015 $aGBA504694$2bnb
016 7 $a013085889$2Uk
020 $a141291339X (cloth)
020 $a1412913403 (pbk.)
035 $a(CSdNU)u244439-01national_inst
035 $a(OCoLC)56617155
040 $aDLC$cDLC$dYDX$dUKM
042 $apcc
043 $an-us---
049 $aCNUM
050 00 $aLB3011.5$b.K67 2005
082 00 $a371.5$222
100 1 $aKosmoski, Georgia J.
245 10 $aManaging difficult, frustrating, and hostile conversations : $bstrategies for savvy administrators /$cGeorgia J. Kosmoski, Dennis R. Pollack.
250 $a2nd ed.
260 $aThousand Oaks, Calif. :$bCorwin Press,$cc2005.
300 $axiii, 152 p. :$bill. ;$c23 cm.
504 $aIncludes bibliographical references (p. 139-145) and index.
505 0 $aDefusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Controlling those under the influence -- Refusing to be coerced -- Combating charges of discrimination -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Meeting the challenge of volatile educational issues -- Maintaining confidentiality -- What works in all cases -- Resource : the school administrators' code of ethics.
650 0 $aConflict management$zUnited States.
650 0 $aSchool administrators$zUnited States.
650 0 $aAggressiveness$zUnited States.
650 0 $aMediation$zUnited States.
650 0 $aBehavior modification$zUnited States.
700 1 $aPollack, Dennis R.
830 0 $aNU Curriculum.
949 $aLB 3011.5 .K67 2005$i31786102244081
994 $a92$bCNU
999 $aLB 3011.5 .K67 2005$wLC$c1$i31786102244081$d8/6/2011$e6/17/2010 $lCURRICULUM$mNULS$n2$q1$rY$sY$tBOOK$u4/12/2005