MARC Record from marc_nuls

LEADER: 02165cam 22003254a 4500
001 9920058370001661
005 20150423124218.0
008 030115s2003 ilua b 001 0 eng
010 $a 2003000917
015 $aGBA3-X7170
020 $a0793161282 (6X9 hc)
029 1 $aUKM$bbA3X7170
035 $a(CSdNU)u163025-01national_inst
035 $a(Sirsi) l2003000917
040 $aDLC$cDLC$dUKM$dC#P
042 $apcc
049 $aCNUM
050 00 $aHF5438.8.P75$bA58 2003
082 00 $a658.85/01/9$221
100 1 $aAnthony, Mitch.
245 10 $aSelling with emotional intelligence :$b5 skills for building stronger client relationships /$cMitch Anthony.
260 $aChicago, IL :$bDearborn Trade,$cc2003.
300 $ax, 261 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references (p. 253-255) and index.
505 0 $aIntroduction to EQ : five critical areas awareness -- Moving from me to we -- Understanding your personality DNA -- Critical mass for sales success -- Applied critical mass -- Hotheads and seeing red -- Six seconds of sabotage, from anger to danger -- The viral spiral of emotion -- How to prevent and contain negative outbursts -- Solving the stress mess -- Feeling helpless or taking charge -- Redefining optimism -- Sources of discouragement -- Finding motivators that last -- Winning the emotional tug-of-wars, the power of positive intent -- Risking rejection, getting past no -- The face you see, the face you show -- Developing emotional radar, the powers of observation -- Shifting gears, four critical selling adjustments -- The power of curiosity, overcoming the narcissistic urge -- Emotional archeology, mastering the art of the irresistible question -- It's not about you -- The "likability" quotient -- Reducing stress in confrontation -- Masters in conflict -- Negotiating emotion -- Seven habits of the emotionally competent.
650 0 $aSelling$xPsychological aspects.
650 0 $aEmotional intelligence.
949 $i31786101555834
994 $a92$bCNU
999 $aHF 5438.8 .P75 A58 2003$wLC$c1$i31786101555891$d8/11/2008$e5/29/2008 $f3/22/2004$g1$lCIRCSTACKS$mNULS$n1$rY$sY$tBOOK$u7/3/2003