| Record ID | marc_nuls/NULS_PHC_180925.mrc:73215819:1022 |
| Source | marc_nuls |
| Download Link | /show-records/marc_nuls/NULS_PHC_180925.mrc:73215819:1022?format=raw |
LEADER: 01022cam 2200277 a 4500
001 9921694170001661
005 20150423135738.0
008 001124s2000 inua bi 001 0 eng
010 $a 00712041
020 $a1557532176
035 $a(CSdNU)u89807-01national_inst
035 $a(OCoLC)45288018
035 $a(Sirsi) 01-AAL-1592
040 $aDLC$cDLC
050 00 $aHF 5415.5$bD19 2000
100 1 $aD'Ausilio, Rosanne,$d1941-
245 10 $aWake up your call center :$bhumanizing your interaction hub / $cRosanne D'Ausilio.
250 $a3rd ed.
260 $aWest Lafayette, Ind. :$bIchor Business Books,$cc2000.
300 $axvii, 173 p. :$bill. ;$c28 cm.
440 0 $aCustomer access management
504 $aIncludes bibliographical references (p. 167-169) and index.
650 0 $aCustomer services$xManagement.
650 0 $aCall centers$xManagement.
948 $a02/28/2001$b04/10/2001
999 $aHF 5415.5 D19 2000$wLC$c1$i31786101391628$d3/19/2004$f3/19/2004$g1 $lCIRCSTACKS$mNULS$rY$sY$tBOOK$u2/28/2001