| Record ID | marc_nuls/NULS_PHC_180925.mrc:74714757:1193 |
| Source | marc_nuls |
| Download Link | /show-records/marc_nuls/NULS_PHC_180925.mrc:74714757:1193?format=raw |
LEADER: 01193pam 2200325 a 4500
001 9921714100001661
005 20150423135842.0
008 990916s2000 nyu b 001 0 eng
010 $a 99048199
020 $a1555703720
035 $a(CSdNU)u85448-01national_inst
035 $a(Sirsi) l99048199
035 $a(Sirsi) l99048199
035 $a(Sirsi) 01-AAJ-2683
035 $a 99048199
040 $aDLC$cDLC
043 $an-us---
050 00 $aZ 711$bR79 2000
100 1 $aRubin, Rhea Joyce.
245 10 $aDefusing the angry patron :$ba how-to-do-it manual for librarians and paraprofessionals /$cRhea Joyce Rubin.
260 $aNew York :$bNeal-Schuman Publishers,$cc2000.
300 $axi, 99 p. ;$c28 cm.
490 1 $aHow to-do-it manuals for librarians ;$vno. 100
504 $aIncludes bibliographical references (p. 91-93) and index.
650 0 $aPublic services (Libraries)$zUnited States.
650 0 $aCustomer services$zUnited States.
650 0 $aAnger$zUnited States.
830 0 $aHow-to-do-it manuals for libraries ;$vno. 100.
948 $a06/09/2000$b07/05/2000
999 $aZ 711 R79 2000$wLC$c1$i31786101243456$lREFERENCE$mNULS$rN$sY $tREF-BOOK$u7/5/2000