MARC Record from marc_nuls

LEADER: 10416pam 22003854a 4500
001 9920637680001661
005 20150423130929.0
008 021024s2003 flua b 001 0 eng
010 $a 2002191166
015 $aGBA3-Z3350
020 $a0849314526 (alk. paper)
029 1 $aUKM$bbA3Z3350
035 $a(CSdNU)u162139-01national_inst
035 $a(Sirsi) l2002191166
035 $a(Sirsi) l2002191166
040 $aDLC$cDLC$dYDX$dUKM$dOrPss
042 $apcc
049 $aCNUM
050 00 $aHG1710$b.T47 2003
082 00 $a658.15/2$221
100 1 $aTerplan, Kornel.
245 10 $aElectronic bill presentment and payment /$cKornel Terplan.
260 $aBoca Raton, Fla. :$bCRC Press,$cc2003.
300 $axx, 344 p. :$bill. ;$c27 cm.
490 1 $aAdvanced and emerging communications technologies series
504 $aIncludes bibliographical references (p. 335-336) and index.
505 0 $aDefinition of Electronic Bill Presentment and Payment -- EBPP Service Types and Basic Business Models -- EBPP Evolution Phases -- EBPP Entities and Players -- Who Is Using Electronic Bill Presentment and Payment? -- Telecommunications Service Providers -- Utilities Service Providers -- Banks and Financial Institutions -- Insurance Companies -- Postal Industry -- Requirements for EBPP -- Driving Forces for EBPP -- Challenges to EBPP -- The Billing Process -- Creation of the Bill -- Data Collection -- Use of Mediation Solutions -- Rating -- Apply Service Rates to Usage -- Apply Negotiated Discounts -- Apply Rebates -- Content Creation and Bill Design -- Presentment of the Bill -- Transitioning from Paper-Based to Electronic Formats -- Conversion to PDF Format -- Rasterization to GIF, JPG, or PNG -- Recomposition into HTML or XML -- Conversion to Normal HTML or XML -- Translation to Highly Formatted HTML or XML -- Content Creation and Deployment -- Notification -- Bill Presentment -- Payment -- Collection and Revenue Assurance -- Electronic Payment and Posting -- Comparison of Paper-Based and Electronic Solutions -- Operational Aspects -- Business Models for EBPP -- Business Model: Biller Direct -- Business Model: E-Mail -- Business Model: Consolidator Alternatives -- Thick Consolidator Model -- Thin Consolidator Model -- Business Model: Consumer-Centric Aggregation -- Business Model: Use of Portals -- Business Model: Service Bureau -- Business Model: Application Service Provider -- Business Model: Invited Pull -- Comparison of Business Models -- Value-Added Attributes of EBPP -- Value-Added Features to EBPP Core Solutions -- Faster Payments and Cash Management -- Cross-Selling and Up-Selling -- Online Resolution of Disputes -- Use of Chunking -- Validation of the Availability of Credits and Funds -- Connecting Workflow Capabilities -- Deploying Advanced Security Features -- Handling Multiple Invoices and Remittance Management -- Supporting Multiple Payment Alternatives -- Data-Analysis Capabilities -- Distribution Channels and Online Account Management -- Personalization -- Electronic-Component Composition -- Content Authoring and Deployment -- Site and Page Design and Management -- Site Design Considerations -- Page Design Considerations -- Summary of Site and Page Design and Management -- Customer Relationship Management (CRM) -- Use of EBPP for Business-to-Business (B2B) Relationships -- Concepts -- Reasons for Biller Resistance -- Sales Force Concerns -- Incomplete Design -- Lack of Internal Communication -- Additional Drawbacks -- Avoiding the Pitfalls -- Use of EBPP for Business-to-Consumer (B2C) Relationships -- Use of EBPP in Small and Medium Enterprises (SME) and Small-Office and Home-Office (SOHO) Environments -- Real-Time and Convergent Mediation -- Models for Telecommunications Service Providers -- Data Sources for Usage-Based Billing in the Telecommunications Industry -- URLs and Site Logs -- Infrastructure Instrumentation -- Network-Level Data -- Convergent Mediation for Efficient Billing in the Telecommunications Industry -- Risks, Security, and Privacy with EBPP Business Models and Solutions -- The EBPP Security Assurance Process -- Identification of Information to Be Protected -- Analysis of Access Options to Protected Information -- Selection and Implementation of Solutions for Protection -- Periodic Reassessment of Security Solutions -- Security Risks with EBPP -- Security Solutions -- Security Procedures -- Public Key Infrastructure (PKI) -- Data Privacy -- Legal Issues -- Liability Issues and e-Mail -- Legal Authority of Digital Signatures -- Global Laws for e-Commerce -- Identrus Case Study -- Open Platform for Security (OPSEC) -- Documentation and Payment Standards for EBPP -- Documentation Standards -- Hypertext Markup Language (HTML) -- Dynamic Hypertext Markup Language (DHTML) -- Extended Markup Language (XML) -- Wireless Application Protocol (WAP) -- Web-Distributed Authoring and Versioning (WebDAV) -- Simple Object Access Protocol (SOAP) -- Web-Services Description Language (WSDL) -- Universal Description, Discovery, and Integration (UDDI) -- Enterprise JavaBeans (EJB) -- NET Common Language Infrastructure -- Payment Standards -- Open Financial Exchange (OFX) -- GOLD -- Interactive Financial Exchange (IFX) -- eCheck -- NACHA -- Financial Services Technology Consortium (FSTC) -- Bank Internet Payment System (BIPS) -- iKP -- OpenSSL -- SET -- Smart Cards -- Alliances among EBPP Entities -- Spectrum -- Transpoint -- Credit Card Alliance (MasterCard, Amex, Visa) -- EBPP Service Providers and Products -- Software Vendors and Application Service Providers -- CheckFree -- Products and Services -- Differentiators -- Avolent Corporation -- Products and Services -- Differentiators -- Edocs, Inc. -- Products and Services -- Differentiators -- iPlanet -- Products and Services -- Differentiators -- Metavante Corp. -- Products and Services -- Differentiators -- Financial Service Providers -- Bottomline Technologies -- Products and Services -- Differentiators -- Paytru$t, Inc -- Products and Services -- Service Features -- Consumer Benefits -- Small Business Edition -- Small Business Benefits -- Biller Benefits -- Security and Dependability -- Differentiators -- MasterCard -- Products and Services -- Differentiators -- Billing Service Providers -- Daleen Technologies, Inc -- Products and Services -- Differentiators -- DST Output -- Products and Services -- Differentiators -- Consolidators and Aggregators -- BillingZone, LLC -- Products and Services -- apConnect and arConnect Services -- Features for Billers -- Features for Payers -- Additional Features -- Differentiators -- NETdelivery Corp -- Products and Services -- Differentiators -- Princeton eCom -- Products and Services -- Differentiators -- Portals, Distributors, and Exchanges -- Intuit -- Other Portals -- Pros and Cons -- Document and Postal Service Outsourcers -- Mobius Management Systems, Inc -- Products and Services -- Differentiators -- Xenos -- Products and Services -- Differentiators -- Pitney Bowes docSense -- Products and Services -- Differentiators -- Service Bureaus -- BillServ, Inc -- Products and Services -- Differentiator -- The Selection Process -- The Selection Flowchart -- Request for Information (RFI) and Request for Proposal (RFP) -- EBPP Operating Concepts -- Fault and Performance Management -- Fault Management -- Performance Management -- Web-Site Activity Analysis -- Usage Analysis -- Traffic Measurements -- Server Performance -- Load Balancing -- Storage Management -- Data Warehousing for Maintaining Data -- Support Systems and Management Applications -- Platforms and Core Applications -- Management Applications -- Content Creation and Deployment -- Fault Monitoring -- Web-Performance Monitoring -- Security Management -- Storage-Area Networks -- Benchmarking and Testing -- Service-Level Management -- Preparation of Service-Level Agreements -- Contract Negotiation and Signing the Contract -- Measurements and Reporting -- Maintaining and Supervising SLAs -- Service-Level Alternatives -- Help-Desk and Self-Care Tools -- Key Components -- Product Suite from Altitude -- Integration of Core and Management Applications -- Case Studies of Successful EBPP Implementations -- Case Study 1--HTC with WebOSS to Implement EBPP -- Background of the Service Provider -- Bill-Payment Culture Changes -- Legal Situation -- Details about the Case Study -- Limitations and Restrictions -- System Architecture -- Operational Details -- Initial Load -- Registration and Authentication -- Data Synchronization between Tandem and Oracle--Role of the Extractor and Replicator -- Data Loading and Formatting -- System Log-In -- Online Bill Generation and Data Displays -- Setting Display to Show Entire Phone Number -- Service Usage Logs -- Security Considerations -- Operational Issues -- Direction of Future Developments -- Screenshots -- Case Study 2--CheckFree/Daleen/Cbeyond with Paperless Bill Presentment and Payment -- The Company -- Challenges -- Solution -- Benefits of the Solution -- Automation of CRM, Billing, and Flow-through Provisioning -- Single Solution for Convergent Billing -- Sound, Repeatable Operations Processes -- 100% Paperless Invoicing -- Case Study 3--The Pitney Bowes Story -- Integrating the Messaging Process -- The e-Consolidation Site of Pitney Bowes -- Analyzing the Return on Investment (ROI) -- Summary and Trends of Designing, Implementing, and Operating EBPP Solutions -- Benefits of Offering and Using EBPP -- EBPP Benefits for Service Providers -- Savings on Paper and Postage -- Improved Customer Care -- Self-Care Options -- Saving Time for Customer Service Representatives -- Better Cash Management -- Faster and Cleaner Remittances -- Reduced Costs for Customer Care -- Cross-Selling and Up-Selling Revenue -- EBPP Benefits for Consumers -- Positioning EBPP -- Key Issues to Be Solved for Successful EBPP Applications -- Successful Business Models--Impact of Demographics -- Regional Expectations -- North America -- Europe -- Asia/Pacific.
650 0 $aElectronic funds transfers.
650 0 $aPayment.
650 0 $aInvoices$xData processing.
830 0 $aCRC Press advanced and emerging communications technologies series.
982 $aHG1710$a.T47$a2003
983 $a31786101674080
994 $a92$bCNU
999 $aHG 1710 .T47 2003$wLC$c1$i31786101674080$d12/9/2007$e11/10/2007 $f4/2/2004$g1$lCIRCSTACKS$mNULS$n2$rY$sY$tBOOK$u6/19/2003