MARC Record from marc_oapen

LEADER: 02206namaa2200349uu 450
001 http://library.oapen.org/handle/20.500.12657/26026
005 20190118
020 $aj.ctt1h64kww
020 $a9781786800145;9781786800152
024 7 $a10.2307/j.ctt1h64kww$cdoi
041 0 $aEnglish
042 $adc
072 7 $aJHBL$2bicssc
100 1 $aWoodcock, Jamie$4auth
245 10 $aWorking the Phones : Control and Resistance in Call Centres
260 $bPluto Press$c20161120
506 0 $aOpen Access$2star$fUnrestricted online access
520 $a*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017*

Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions.

For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers.
536 $aKnowledge Unlatched
540 $aCreative Commons$fhttps://creativecommons.org/licenses/by-nc-nd/4.0/legalcode$2cc$4https://creativecommons.org/licenses/by-nc-nd/4.0/legalcode
546 $aEnglish
650 7 $aSociology: work & labour$2bicssc
653 $aSociology
653 $aLabour
653 $aTrade Unions
653 $aCultural Studies
653 $aPolitical Theory
653 $aDigital Culture
653 $aEthnography
653 $aCall Centres
856 40 $awww.oapen.org$uhttps://library.oapen.org/bitstream/id/b3875de2-6f0c-47f4-8159-fdbeb367f2d7/1004059.pdf$70$zOAPEN Library: download the publication
856 40 $awww.oapen.org$uhttp://library.oapen.org/handle/20.500.12657/26026$70$zOAPEN Library: description of the publication