MARC Record from marc_oapen

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001 1004059
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020 $a9780745399089
020 $a9781786800145
020 $a9781786800152
024 7 $a$2doi
041 0 $aeng
042 $adc
072 7 $aJHBL$2bicssc
100 1 $aWoodcock, Jamie$4aut
245 10 $aWorking the Phones
260 $a$bPluto Press$c20161120
520 $a*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017*

Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions.

For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers.
536 $aKnowledge Unlatched$c102183$bKU Select 2018: HSS Backlist Books
546 $aEnglish.
650 7 $aSociology: work & labour$2bicssc
653 $aSociology
653 $aLabour
653 $aTrade Unions
653 $aCultural Studies
653 $aPolitical Theory
653 $aDigital Culture
653 $aEthnography
653 $aCall Centres
856 40 $uhttp://www.oapen.org/download?type=document&docid=1004059$zAccess full text online
856 40 $uhttps://creativecommons.org/licenses/by-nc-nd/4.0/legalcode$zCreative Commons License