| Record ID | marc_openlibraries_sanfranciscopubliclibrary/sfpl_chq_2018_12_24_run02.mrc:149517878:1621 |
| Source | marc_openlibraries_sanfranciscopubliclibrary |
| Download Link | /show-records/marc_openlibraries_sanfranciscopubliclibrary/sfpl_chq_2018_12_24_run02.mrc:149517878:1621?format=raw |
LEADER: 01621cam a2200433 a 4500
001 33160989
003 OCoLC
005 20151005020441.0
008 950914s1996 maua b 001 0 eng
010 $a95039972
020 $a0875844480 :$c$24.95
035 $a33160989
035 $aDBSRVR::LCMARC/ATU-7901/CATHERINEL
040 $aDLC$cDLC$dDLC$dOCoLC$dUtOrBLW
050 00 $aHF5415.5$b.R438 1996
082 00 $a658.4$220
092 $a658.4$bR271L
100 1 $aReichheld, Frederick F.
245 14 $aThe loyalty effect :$bthe hidden force behind growth, profits, and lasting value /$cFrederick F. Reichheld with Thomas Teal.
260 $aBoston, Mass. :$bHarvard Business School Press,$cc1996.
300 $axii, 323 p. :$bill. ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references (p. 311-314) and index.
650 0 $aCustomer relations.
650 0 $aConsumer satisfaction.
650 0 $aJob satisfaction.
650 0 $aLabor productivity.
650 0 $aLoyalty.
700 1 $aTeal, Thomas,$d1937-
907 $a.b15816643$b12-20-18$c07-20-03
998 $axbt$b07-01-03$cm$da $e-$feng$gmau$h4$i3
957 00 $aOCLC reclamation of 2017-18
907 $a.b15816643$b12-02-14$c07-20-03
956 $aNo pre-reclamation 001 field existed
999 $yMARS
998 $axbt$b07-01-03$cm$da$e-$feng$gmau$h4$i3
945 $a658.4 R271L$d - - $e10-17-2017 18:58$f0$g0$h10-29-17$i31223044689744$j131$0131$k - - $lxbtci$o-$p$24.95$q-$r-$s- $t0$u25$v13$w0$x1$y.i26851076$z08-06-03