| Record ID | marc_openlibraries_sanfranciscopubliclibrary/sfpl_chq_2018_12_24_run03.mrc:204593263:1977 |
| Source | marc_openlibraries_sanfranciscopubliclibrary |
| Download Link | /show-records/marc_openlibraries_sanfranciscopubliclibrary/sfpl_chq_2018_12_24_run03.mrc:204593263:1977?format=raw |
LEADER: 01977cam a2200541 a 4500
001 55675516
003 OCoLC
005 20151005060454.0
008 041012s2004 njua b 001 0 eng d
010 $a2004302772
020 $a0131015508
020 $a9780131015500
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035 $a55675516
035 $a(OCoLC)55675516
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050 00 $aHF5415.5$b.C367 2004
082 04 $a658.812
092 $a658.812$bC1775c
100 1 $aCarbone, Lewis P.
245 10 $aClued in :$bhow to keep customers coming back again and again /$cLewis P. Carbone.
260 $aUpper Saddle River, NJ :$bFT Press,$cc2004.
300 $axxviii, 272 p. :$bill. ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references and index.
650 0 $aCustomer services$xEvaluation.
650 0 $aCustomer services$xQuality control.
650 0 $aConsumer behavior$xPsychological aspects.
650 0 $aOrganizational effectiveness$xManagement.
907 $a.b20910411$b12-20-18$c07-12-07
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957 00 $aOCLC reclamation of 2017-18
907 $a.b20910411$b12-21-10$c07-12-07
938 $aYBP Library Services$bYANK$n2073994
938 $aBaker and Taylor$bBTCP$n2004302772
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956 $aPre-reclamation 001 value: ocm55675516
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