MARC Record from marc_openlibraries_sanfranciscopubliclibrary

LEADER: 02137cam a22005058i 4500
001 904144319
003 OCoLC
005 20160419124914.0
008 150225s2015 paua b 001 0 eng
010 $a2015005386
019 $a920652534$a928461282
020 $a9781118921449 (pbk.)
020 $a1118921445 (pbk.)
035 $a904144319
035 $a(OCoLC)904144319$z(OCoLC)920652534$z(OCoLC)928461282
040 $aDLC$beng$erda$cDLC$dOCLCF$dYDXCP$dCDX$dSFR$dUtOrBLW
042 $apcc
049 $aSFRA
050 00 $aHD9980.5$b.G776 2015
082 00 $a658.8$223
092 $a658.8$bG898s 2015
100 1 $aGrönroos, Christian,$d1947-
245 10 $aService management and marketing :$bmanaging the service profit logic /$cChristian Grönroos.
250 $aFourth edition.
264 1 $aChichester, West Sussex, United Kingdom :$bJohn Wiley & Sons, Inc.,$c[2015]
300 $aix, 522 pages :$billustrations ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references (pages 511-512) and index.
505 0 $aThe service and relationship imperative : managing in service competition -- The nature of service and service consumption, and its customer management implications -- The service profit logic and service management principles -- Service and relationship quality.
650 0 $aService industries$xMarketing.
650 0 $aCustomer services.
907 $a.b30865207$b12-20-18$c09-24-15
998 $axbt$b03-22-16$cm$da $e-$feng$gpau$h0$i0
957 00 $aOCLC reclamation of 2017-18
907 $a.b30865207$b03-24-16$c09-24-15
938 $aYBP Library Services$bYANK$n11899184
938 $aCoutts Information Services$bCOUT$n28001160
956 $aPre-reclamation 001 value: ocn904144319
980 $a0316 aw
998 $axbt$b03-22-16$cm$da$e-$feng$gpau$h0$i0
994 $aC0$bSFR
999 $yMARS
945 $a658.8$bG898s 2015$d - - $e - - $f0$g0$h08-04-16$i31223114400659$j503$0501$k - - $lxbtci$o-$p$99.95$q-$r-$s- $t1$u1$v0$w0$x0$y.i8574069x$z04-19-16