| Record ID | marc_openlibraries_sanfranciscopubliclibrary/sfpl_chq_2018_12_24_run05.mrc:282008174:1910 |
| Source | marc_openlibraries_sanfranciscopubliclibrary |
| Download Link | /show-records/marc_openlibraries_sanfranciscopubliclibrary/sfpl_chq_2018_12_24_run05.mrc:282008174:1910?format=raw |
LEADER: 01910cam a2200505 i 4500
001 913470081
003 OCoLC
005 20160419125456.0
008 150706s2015 enka 000 0 eng
010 $a2015025853
020 $a9781292100203 (paperback)
020 $a1292100206 (paperback)
029 1 $aAU@$b000055031471
035 $a913470081
035 $a(OCoLC)913470081
037 $bPearson P T R, C/O Pearson Education Order Dept 200 Old Tappan rd, Old Tappan, NJ, USA, 07675$nSAN 200-2175
040 $aDLC$beng$erda$cDLC$dOCLCF$dYDXCP$dSFR$dUtOrBLW
042 $apcc
049 $aSFRA
050 00 $aHF5415.5$b.H424 2015
082 00 $a658.8/12$223
092 $a658.812$bH411f 2015
100 1 $aHeppell, Michael,$eauthor.
245 10 $a5 star service :$bhow to deliver exceptional customer service /$cMichael Heppell.
246 3 $aFive star service
250 $aThird edition.
264 1 $aHarlow, United Kingdom :$bPearson Education Limited,$c2015.
300 $axvii, 273 pages :$billustrations ;$c22 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
500 $aEarlier edition entitled: Five star service, one star budget.
650 0 $aCustomer services$xManagement.
650 0 $aConsumer satisfaction.
907 $a.b31934833$b12-20-18$c01-28-16
998 $axbt$b03-17-16$cm$da $e-$feng$genk$h0$i0
957 00 $aOCLC reclamation of 2017-18
907 $a.b31934833$b04-19-16$c01-28-16
938 $aYBP Library Services$bYANK$n12401969
956 $aPre-reclamation 001 value: ocn913470081
980 $a0316 nb
998 $axbt$b03-17-16$cm$da$e-$feng$genk$h0$i0
994 $aC0$bSFR
999 $yMARS
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