| Record ID | marc_openlibraries_sanfranciscopubliclibrary/sfpl_chq_2018_12_24_run05.mrc:451542752:2872 |
| Source | marc_openlibraries_sanfranciscopubliclibrary |
| Download Link | /show-records/marc_openlibraries_sanfranciscopubliclibrary/sfpl_chq_2018_12_24_run05.mrc:451542752:2872?format=raw |
LEADER: 02872cam a2200481Ii 4500
001 ocn898058700
003 OCoLC
005 20170516105758.0
008 141205s2015 inua 001 0 eng
019 $a872429916
020 $a9780789752406$q(hardback)
020 $a0789752409$q(hardback)
035 $a(OCoLC)898058700$z(OCoLC)872429916
037 $bPearson College Div, C/O Pearson Education Order Dept 135 S Mount Zion rd, Lebanon, IN, USA, 46052$nSAN 200-2175
040 $aNLE$beng$erda$cNLE$dYDXCP$dOCLCO$dBTCTA$dOCLCF$dTXI$dOCLCQ$dSGB$dOCLCO$dOCL$dSFR
049 $aSFRA
050 4 $aHD30.2$b.G537 2015
082 04 $a004.068$223
092 $a004.068$bG3576e
100 1 $aGibson, Darril R.
245 10 $aEffective help desk specialist skills /$cDarril R. Gibson.
264 1 $aIndianapolis, Indiana :$bPearson IT Certification,$c[2015]
300 $axiii, 429 pages :$billustrations ;$c27 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
500 $aIncludes index.
505 0 $aIntroduction -- Introduction to help desk support roles -- Communication skills -- Personal skills -- Technical skills -- Security skills -- Troubleshooting skills -- Writing skills -- Training skills -- Business skills -- Calculating help desk value.
520 $aToday, everyone depends on technology -- and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you'll need: technical and personal. In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You'll even learn how to manage a help desk, so it works better and delivers more value. - Publisher.
650 0 $aInformation services.
650 0 $aInformation technology$xManagement.
650 0 $aCustomer relations$xManagement.
650 0 $aComputer technical support.
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907 $a.b33851980$b06-07-17$c03-22-17
938 $aBaker and Taylor$bBTCP$nBK0014625798
938 $aYBP Library Services$bYANK$n11698822
980 $a0517 sh dj
998 $axbt$b05-17-17$cm$da$e-$feng$ginu$h0$i0
994 $aC0$bSFR
999 $yMARS
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