MARC Record from marc_overdrive

LEADER: 02401nam 2200265Ka 4500
008 000000s2009 nyu s 000 0 eng d
040 $aTEFOD$cTEFOD
006 m d
007 cr cn---------
020 $a9780071415835 (electronic bk. : Adobe Digital Editions)
037 $bOverDrive, Inc.$nhttp://www.overdrive.com
100 1 $aPatterson, Kerry $q(Kerry Patterson).
245 10 $aCrucial Conversations$h[electronic resource].
260 $aNew York :$bMcGraw-Hill,$c2009.
500 $aTitle from eBook information screen.
520 $aThe New York Times Bestseller!Learn how to keep your cool and get the results you want when emotions flare.When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:Prepare for high-impact situations with a six-minute mastery techniqueMake it safe to talk about almost anythingBe persuasive, not abrasiveKeep listening when others blow up or clam upTurn crucial conversations into the action and results you wantWhether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
533 $aElectronic reproduction.$bNew York :$cMcGraw-Hill,$d2009.$nRequires Adobe Digital Editions (file size: 2310 KB).
538 $aRequires Adobe Digital Editions (file size: 2310 KB).
653 #0 $aBusiness
653 #0 $aNonfiction
655 7 $aElectronic books.$2local
776 1 $cOriginal$z9780071401944
856 4 $uhttp://search.overdrive.com/SearchResults.aspx?ReserveID={C538136C-E3D8-426F-8A22-4C2044E61EA3}$zClick for library availability
856 4 $uhttp://www.librarybin.com/ContentDetails.htm?ID=C538136C-E3D8-426F-8A22-4C2044E61EA3$zClick to purchase
856 4 $3Image$uhttp://images.contentreserve.com/ImageType-100/0018-1/{C538136C-E3D8-426F-8A22-4C2044E61EA3}Img100.jpg