MARC Record from marc_overdrive

LEADER: 02021nam 2200277Ka 4500
008 000000s2005 nyu s 000 0 eng d
040 $aTEFOD$cTEFOD
006 m d
007 cr cn---------
020 $a9780471724209 (electronic bk. : Adobe Digital Editions)
037 $bOverDrive, Inc.$nhttp://www.overdrive.com
100 1 $aSpector, Robert $q(Robert Spector).
245 14 $aThe Nordstrom Way to Customer Service Excellence$h[electronic resource].
260 $aNew York :$bJohn Wiley & Sons, Ltd.,$c2005.
500 $aTitle from eBook information screen.
520 $aFirst published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. Designed for customer service managers and trainers, as well as business owners, it's an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world's best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.
533 $aElectronic reproduction.$bNew York :$cJohn Wiley & Sons, Ltd.,$d2005.$nRequires Adobe Digital Editions (file size: 8433 KB).
538 $aRequires Adobe Digital Editions (file size: 8433 KB).
653 #0 $aBusiness
653 #0 $aManagement
653 #0 $aNonfiction
655 7 $aElectronic books.$2local
776 1 $cOriginal$z9780471702863
856 4 $uhttp://search.overdrive.com/SearchResults.aspx?ReserveID={5133A035-0FF8-4145-AD86-794736307484}$zClick for library availability
856 4 $uhttp://www.librarybin.com/ContentDetails.htm?ID=5133A035-0FF8-4145-AD86-794736307484$zClick to purchase
856 4 $3Image$uhttp://images.contentreserve.com/ImageType-100/0128-1/{5133A035-0FF8-4145-AD86-794736307484}Img100.jpg