MARC Record from marc_overdrive

LEADER: 02930nam 2200289Ka 4500
008 000000s2009 nyu s 000 0 eng d
040 $aTEFOD$cTEFOD
006 m d
007 cr cn---------
020 $a9780071709781 (electronic bk. : Adobe Digital Editions)
020 $a9780071709781 (electronic bk. : Adobe Digital Editions)
020 $a9780071709781 (electronic bk. : Mobipocket Reader)
037 $bOverDrive, Inc.$nhttp://www.overdrive.com
100 1 $aMichelli, Joseph $q(Joseph Michelli).
245 14 $aThe Starbucks Experience$h[electronic resource].
260 $aNew York :$bMcGraw-Hill,$c2009.
500 $aTitle from eBook information screen.
520 $aWAKE UP AND SMELL THE SUCCESS!You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the "partners"-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way toReach out to entire communitiesListen to individual workers and consumersSeize growth opportunities in every marketCustom-design a truly satisfying experience that benefits everyone involvedFilled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas.
533 $aElectronic reproduction.$bNew York :$cMcGraw-Hill,$d2009.$nRequires Adobe Digital Editions (file size: 2659 KB) or Adobe Digital Editions (file size: 2131 KB) or Mobipocket Reader (file size: 333 KB).
538 $aRequires Adobe Digital Editions (file size: 2659 KB) or Adobe Digital Editions (file size: 2131 KB) or Mobipocket Reader (file size: 333 KB).
653 #0 $aBusiness
653 #0 $aNonfiction
655 7 $aElectronic books.$2local
776 1 $cOriginal$z9780071477840
856 4 $uhttp://search.overdrive.com/SearchResults.aspx?ReserveID={E27C9450-F251-4A8D-9560-B4FD31458ED6}$zClick for library availability
856 4 $uhttp://www.librarybin.com/ContentDetails.htm?ID=E27C9450-F251-4A8D-9560-B4FD31458ED6$zClick to purchase
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