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MARC Record from Scriblio

Record ID marc_records_scriblio_net/part14.dat:148188672:816
Source Scriblio
Download Link /show-records/marc_records_scriblio_net/part14.dat:148188672:816?format=raw

LEADER: 00816cam 22002538a 4500
001 2003043821
003 DLC
005 20030709193918.0
008 030210s2003 mau b 001 0 eng
010 $a 2003043821
020 $a155558277X
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHE8788$b.S53 2003
082 00 $a658.8/12$221
100 1 $aSharp, Duane E.
245 10 $aCall Center handbook /$cDuane E. Sharp.
260 $aBurlington, MA :$bDigital Press/Elsevier Science,$c2003.
263 $a0304
300 $ap. cm.
504 $aIncludes bibliographical references and index.
650 0 $aCall centers$xManagement.
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/els031/2003043821.html
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/els031/2003043821.html