| Record ID | marc_records_scriblio_net/part15.dat:153283174:759 |
| Source | Scriblio |
| Download Link | /show-records/marc_records_scriblio_net/part15.dat:153283174:759?format=raw |
LEADER: 00759cam 22002417a 4500
001 2005271503
003 DLC
005 20050321150124.0
008 050210s2003 mau 000 0 eng d
010 $a 2005271503
020 $a1578393132 (pbk.)
035 $a(OCoLC)ocm57466851
040 $aSSL$cSSL$dDLC
042 $alccopycat
050 00 $aRA999.R57$bM376 2003
082 00 $a362.16/068$222
100 1 $aMarshall, Carol.
245 10 $aRisk management through exceptional customer service :$ba training guide for long-term care managers /$cCarol Marshall.
260 $aMarblehead, MA :$bHCPro,$cc2003.
300 $avi, 82 p. ;$c28 cm.
650 0 $aLong-term care facilities$xRisk management.
650 0 $aCustomer services.
650 0 $aConsumer satisfaction.