| Record ID | marc_records_scriblio_net/part15.dat:25549883:694 |
| Source | Scriblio |
| Download Link | /show-records/marc_records_scriblio_net/part15.dat:25549883:694?format=raw |
LEADER: 00694cam 22002418a 4500
001 2004047538
003 DLC
005 20040507102217.0
008 040415s2004 vtu 001 0 eng
010 $a 2004047538
020 $a0566085100 (alk. paper)
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHE8788$b.G68 2004
082 00 $a658.8/12$222
245 00 $aGower handbook of call and contact centre management /$cedited by Natalie Calvert.
246 30 $aHandbook of call and contact centre management
260 $aBurlington, VT :$bGower,$cc2004.
263 $a0412
300 $ap. cm.
500 $aIncludes index.
650 0 $aCall centers$xManagement.
700 1 $aCalvert, Natalie.