| Record ID | marc_records_scriblio_net/part26.dat:150917878:1101 |
| Source | Scriblio |
| Download Link | /show-records/marc_records_scriblio_net/part26.dat:150917878:1101?format=raw |
LEADER: 01101cam 2200277 a 4500
001 97046069
003 DLC
005 20040621190153.0
008 971031s1998 nyua b 001 0 eng
010 $a 97046069
020 $a0471248169 (pbk. : alk. paper)
040 $aDLC$cDLC$dDLC
050 00 $aHD9696.C62$bC96 1998
082 00 $a004/.068/8$221
100 1 $aCzegel, Barbara,$d1953-
245 10 $aRunning an effective help desk /$cBarbara Czegel.
246 14 $aHelp desk
250 $a2nd ed.
260 $aNew York :$bWiley Computer Pub.,$cc1998.
300 $axxv, 434 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references (p. 425-426) and index.
650 0 $aComputer industry$xCustomer services$xManagement.
650 0 $aElectronic office machine industry$xCustomer services$xManagement.
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/bios/wiley042/97046069.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/wiley034/97046069.html
856 4 $3Table of Contents$uhttp://www.loc.gov/catdir/toc/onix05/97046069.html