| Record ID | marc_records_scriblio_net/part27.dat:87375594:1209 |
| Source | Scriblio |
| Download Link | /show-records/marc_records_scriblio_net/part27.dat:87375594:1209?format=raw |
LEADER: 01209cam 2200301 a 4500
001 98038362
003 DLC
005 20040621190856.0
008 980722s1999 caua b 001 0 eng
010 $a 98038362
020 $a0787943924 (pbk. : alk. paper)
040 $aDLC$cDLC$dDLC
050 00 $aRA971$b.S487 1999
082 00 $a362.1/068$221
100 1 $aSherman, Stephanie G.
245 10 $aTotal customer satisfaction :$ba comprehensive approach for health care providers /$cStephanie G. Sherman with V. Clayton Sherman.
250 $a1st ed.
260 $aSan Francisco :$bJossey-Bass Publishers,$cc1999.
300 $axviii, 376 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references and index.
650 0 $aHealth services administration.
650 0 $aConsumer satisfaction.
650 0 $aPatient satisfaction.
650 0 $aMedical care$xQuality control.
700 1 $aSherman, V. Clayton.
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/bios/wiley042/98038362.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/wiley034/98038362.html
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/wiley032/98038362.html