| Record ID | marc_records_scriblio_net/part28.dat:16641687:876 |
| Source | Scriblio |
| Download Link | /show-records/marc_records_scriblio_net/part28.dat:16641687:876?format=raw |
LEADER: 00876cam 2200265 a 4500
001 99050410
003 DLC
005 20000628141126.0
008 990922s2000 caua b 01 0 eng
010 $a 99050410
020 $a0761917411
020 $a076191742X (pbk.)
040 $aDLC$cDLC$dDLC
050 00 $aHD9980.5$b.N48 2000
082 00 $a658.8/12$221
245 00 $aNew service development :$bcreating memorable experiences /$ceditors, James A. Fitzsimmons & Mona J. Fitzsimmons.
260 $aThousand Oaks, Calif. :$bSage Publications,$cc2000.
300 $axv, 328 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references and index.
650 0 $aService industries$xManagement.
650 0 $aNew products$xManagement.
650 0 $aProduct management.
650 0 $aCustomer services.
700 1 $aFitzsimmons, James A.
700 1 $aFitzsimmons, Mona J.