| Record ID | marc_scms/20220805_ADAM_MARC_records.mrc:24485364:1687 |
| Source | marc_scms |
| Download Link | /show-records/marc_scms/20220805_ADAM_MARC_records.mrc:24485364:1687?format=raw |
LEADER: 01687cam a22004334a 4500
001 991000637849703241
005 20110624173800.0
008 981214s1999 nyu 001 0 eng
010 $a 98055216
015 $aGB99-44354
020 $a0471331678 (cloth : alk. paper)
035 $a(MiOlA)419994-01dal_adam
035 $a419994
035 $a374754
035 $a(OCoLC)ocm40521326
040 $aDLC$cDLC$dC#P$dUKM$dEYU$dUtOrBLW
042 $apcc
049 $aEYUA$badam dmmc
050 00 $aHF5415.335$b.H45 1999
082 00 $a658.8/12$221
100 1 $aHeil, Gary,$d1950-
245 10 $aOne size fits one :$bbuilding relationships one customer and one employee at a time /$cGary Heil, Tom Parker, Deborah C. Stephens.
246 3 $a1 size fits 1$5dmmc
246 3 $a1 size fits 1$5adam
250 $a2nd ed.
260 $aNew York :$bJohn Wiley,$cc1999.
300 $axiii, 321 p. ;$c24 cm.
590 00 $a7-02 g.$zadam
500 $aIncludes index.
650 0 $aConsumer satisfaction
650 0 $aCustomer relations
700 1 $aParker, Tom,$d1950-
700 1 $aStephens, Deborah C.$q(Deborah Collins)
935 $aOCOR$bnone
945 $a419994
949 $b31723006084875
994 $aE0$bEYU
852 0 $badam$cadlibst$hHF 5415.335 .H45 1999$82244794140003241$02016-07-13 06:57:17
952 $82244794140003241$f1$r0$qadlibst$dBOOK$yStatus: i - Checked In$b0188600237518$oadlibst$2item.staff_only: 0$zitem.last_status_update_date: 7/30/2002$a2344794130003241$eadbook$62002-07-30 10:59:00$cHF 5415.335 .H45 1999$12016-07-13 06:57:49$gfalse$3item.n_renewals: 0 | item.n_phone_renewals: 0$4item.n_inhouse_uses: 0$02002-07-30 06:59:00$nadam$padam