| Record ID | marc_university_of_toronto/uoft.marc:2612452381:1059 |
| Source | University of Toronto |
| Download Link | /show-records/marc_university_of_toronto/uoft.marc:2612452381:1059?format=raw |
LEADER: 01059cam 2200277 a 4500
005 19980312061051.0
008 980310r19981993quca b 000 fre d
333 $a 980052262
020 $a292169638X
055 01 $aHD9980.5
055 00 $aHD9980 .5$bA42 1998
082 0 $a658.5/62$221
090 $a658.562 .A317R$bOISE/UT CFO
100 1 $aAlain, Marcel.
245 10 $aRéussir la qualité de service :$bplaidoyer pour la performance réalisée avec discipline et innovation /$cMarcel Alain.
260 $aMontréal, PQ :$bÉditions Nouvelles,$cc1998.
300 $a348 p. :$bill. ;$c23 cm.
504 $aIncludes bibliographical references.
591 $aCFO$5OISE/UT
650 0 $aService industries$xQuality control.
650 0 $aService industries$xManagement.
650 0 $aIndustrial productivity.
650 0 $aCustomer relations.
948 $a07/29/1999$b01/07/2000
949 $a658.562 A317R$wDEWEY$c1$i30005031658365$lCFO$mOISE_UT$rY$sY$tOISE_CFO$u7/1/2000
949 $aBAX-0678$wLC$c1$i2952042-2001$lCLOSED_ORD$mCOLL_DEV$rY$sY$tUNKNOWN$u16/10/2002