| Record ID | marc_university_of_toronto/uoft.marc:5482415221:1171 |
| Source | University of Toronto |
| Download Link | /show-records/marc_university_of_toronto/uoft.marc:5482415221:1171?format=raw |
LEADER: 01171cam 2200265 a 4500
001 000022717022
005 19991205 .0
008 940811s1992 xx 000 0 eng
020 $a0771591667
100 1 $aClemmer, Jim,$d1956-
245 10 $aFiring on all cylinders [2nd ed.] :$bthe service/quality system for high-powered corporate performance /$cJim Clemmer ; with Barry Sheehy and Achieve International/Zenger-Miller Associates.
246 30 $aThe service/quality system for high-powered corporate performance
250 $a2nd ed.
260 $aToronto :$bMacmillan Canada,$c1992
300 $axix, 392 p. :$bill. ;$c23 cm.
500 $aIncludes index.
504 $aBibliography: p. 347-377.
650 0 $aCustomer services$xManagement.
650 0 $aQuality of products$xManagement.
650 0 $aSuccess in business.
700 1 $aSheehy, Barry.
710 2 $aAchieve International.
710 2 $aZenger-Miller Associates.
949 $aHF5386 .C54 1992$wLC$c1$i31761058161035$lTSH_GEN$mTSH_HOSP$rY$sY$tBOOK$u18/5/2007
949 $aHF5386 .C54 1992$wLC$c1$i3200800041988$lSTACKS$mSMH_HOSP$rY$sY$tBOOK$u12/7/2007$o.STAFF. Rec'd 03/03 Leadership & Staff Development