| Record ID | marc_upei/marc-for-openlibrary-bigset.mrc:136482938:791 |
| Source | University of Prince Edward Island |
| Download Link | /show-records/marc_upei/marc-for-openlibrary-bigset.mrc:136482938:791?format=raw |
LEADER: 00791cam a2200217 a 4500
008 930729s1994 caua b 00100 eng
020 $a08039492
035 0 $a(Sirsi) AAU-0
035 83 $q0-8039-49
090 9- $aHF5415.5.S468
245 19 $aService quality :$bnew directions in theory and practice /$ceditors, Roland T. Rust, Richard L. O
260 iv $aThousand Oaks, Calif. :$bSage Publications,
300 c1 $aix, 289 p. :$bill. ;
504 c2 $aIncludes bibliographical references and
650 in $aCustomer services$xQualit
650 c $aConsumer sa
700 is $aRus
700 , $aOlive
948 , $a12/01/19
949 3 $b09/13/2001 $aHF5415.5.S468 1994$wL
901 $mUPEI$zNOITEM $a175206