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Mediation in the campus community: designing and managing effective programs
2000, Jossey-Bass Publishers
in English
- 1st ed
078794789X 9780787947897
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Book Details
Table of Contents
ch. 1. The growing need for conflict resolution strategies in higher education
ch. 2. Why mediation makes sense for academic organizations
ch. 3. First steps in building a program
ch. 4. Identifying and training mediators
ch. 5. Publicizing the program and creating referral systems
ch. 6. Operating and maintaining the program
ch. 7. Imlementing strategies for evaluation and feedback
ch. 8. Expanding conflict management options beyond the mediation table
Edition Notes
"CREnet, Conflict Resolution Education Network."
Includes bibliographical references (p. 267-274) and index
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