An edition of The virtual customer
(2005)
The virtual customer
a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004
by IFLA Satellite Meeting (2004 São Paulo,...
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Last edited by Open Library Bot
December 3, 2010 | History
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Subjects
Bibliothèques, Bibliothèques virtuelles, Congresses, Congrès, Customer relations, Digitale bibliotheken, Documentation, Services de, Gestion, Informatiebemiddeling, Information services, Inlichtingenwerk (dienstverlening), Internet access for library users, Internet dans les bibliothèques, Libraries, Management, Marketing, Public relations, Relations avec la clientèle, Relations publiques, Satisfaction des utilisateurs, Services de Documentation, Utilisateurs des bibliothèques| Edition | Availability |
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Book Details
Edition Notes
International conference proceedings of a conference organized by the Management and Marketing Section of IFLA.
Includes bibliographical references and indexes.
7 Portuguese, 6 English, 6 French, 3 Spanish contributions; preface and summaries in Portuguese, English, French, and Spanish.
Issued by the International Federation of Library Associations and Institutions, The Hague, The Netherlands.
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| December 3, 2010 | Edited by Open Library Bot | Added subjects from MARC records. |
| April 28, 2010 | Edited by Open Library Bot | Linked existing covers to the work. |
| January 23, 2010 | Edited by WorkBot | add more information to works |
| December 11, 2009 | Created by WorkBot | add works page |