True Matthew..two weeks ago when I was arranging books in a shelf in front of the ref desk, I got more qeontiuss than when I sat behind a desk 1 metre away but we are only talking 3 years. I'd love to have floorwalkers wearing fluoro bibs so they could chat to people to help them out where they needed it. I'm not sure my colleagues would go for that. My library installed a new desk two weeks ago, so I think it will be more than three years before we can get rid of it ..dreaming on .I'm also not sure my doodle emphasises us as supplier of online resources, or of authentication like it should and ooops I forgot to include an OPAC maybe we could just somehow make the catalogue search part of our regular pages so that people don't feel like they go to a different place .