Equipping you with the communication tools needed for success in today's workplace, this comprehensive, business-savvy text has an exciting new contemporary design with clear easy-to-follow instructions guiding you through the chapters. Two new chapters have been added to this edition, increasing the emphasis on English Grammar and Writing Mechanics. Business Communication 2e helps you master the basics of workplace communication. Topics such as exchanging information via telecommunications software, electronic mail, images and multimedia, and on-line information services are presented. By using this text, you will refine writing, listening, speaking, computing, and research skills while using the latest technology tools. Business Communication 2e is the total solution for comprehensive coverage of business document preparation. - Publisher.