An edition of Making hostile words harmless
(2008)
Making hostile words harmless
a guide to the power of positive speaking for helping professionals and their clients
by Kate Cohen-Posey
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Subjects
Verbal self-defense, Invective| Edition | Availability |
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1
Making hostile words harmless: a guide to the power of positive speaking for helping professionals and their clients
2008, John Wiley & Sons
in English
0470281944 9780470281949
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Book Details
Table of Contents
Difficult people and the art of aikidō
Acting as if : the art of confirming
Asking questions : the art of inquiry
Active listening : the art of understanding
Hypnosis and humor : the art of evoking
Taking a stand by opposing
Teaching positive speaking to clients
Workshops on positive speaking.
Edition Notes
Includes bibliographical references (p. 171-172) and index.
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| July 29, 2011 | Created by LC Bot | import new book |