An edition of Listening to the customer
(2011)
Listening to the customer
by Peter Hernon
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Book Details
Table of Contents
Listening to and valuing customer comments
Obtaining staff buy-in
Methodologies (structured and solicited approaches) to gathering voice-of-the-customer data
Methodologies (unstructured and solicited approaches) and the presentation of data collected
Methodologies (structured but not always solicited approaches) and analyzing study findings
Methodologies (unstructured and unsolicited approaches)
I was once lost but now ?
Analyzing and using the customer's voice to improve service
Communication
Valuing library customers.
Edition Notes
Includes bibliographical references and index.
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| December 28, 2011 | Created by LC Bot | import new book |