An edition of Defusing the angry patron
(2011)
Defusing the angry patron
: a how-to-do-it manual for librarians
by Rhea Joyce Rubin
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Subjects
Library users, Public services (Libraries), Interpersonal communication, Anger, Customer services, Conflict management, Public libraries, Bibliothèques, Services aux utilisateurs, Service à la clientèle, Utilisateurs des bibliothèques, Communication interpersonnelle, Gestion des conflits, Colère| Edition | Availability |
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1
Defusing the angry patron: : a how-to-do-it manual for librarians
2011, Neal-Schuman Publishers Inc.
Paperback
1555707319 9781555707316
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| December 21, 2022 | Edited by MARC Bot | import existing book |
| September 17, 2021 | Edited by ImportBot | import existing book |
| February 28, 2020 | Edited by MARC Bot | remove fake subjects |
| July 16, 2019 | Edited by MARC Bot | import existing book |
| January 31, 2012 | Created by Y-Not bot | Added new book. |