Handbook of Hospitality Operations and IT provides an authoritative resource for critical reviews of research into both operations and IT management. Internationally renowned scholars provide in-depth essays and explanations of case studies, to illustrate how practices and concepts can be applied to the hospitality industry. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners. * Theories of operations management, involving the processing of materials, customers and information * The responsibilities of the operations manager: quality, productivity, and innovation * The role of the customer in operations management * Major aspects of operations and information management in hospitality.