An edition of Customer Service Training
(2005)
Customer Service Training
by Maxine Kamin
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A title in the Pergamon Flexible Learning Trainer's Workshop Series.
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Previews available in: English
Subjects
Customer services, Employees, training of| Edition | Availability |
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Book Details
Table of Contents
Cover; Customer Service Training; Contents; Preface; About the Author; Chapter 1 INTRODUCTION: WHY CUSTOMER SERVICE?; Chapter 2 THE FANTASTIC SERVICE EQUATION; Chapter 3 ASSESSING THE ORGANIZATIONAL NEED; Chapter 4 DESIGNING YOUR TRAINING; Chapter 5 FACILITATING THE TRAINING SESSION; Chapter 6 EVALUATING LEARNING; Chapter 7 ONE-HOUR PROGRAMME; Chapter 8 HALF-DAY PROGRAMME; Chapter 9 ONE-DAY PROGRAMME; Chapter 10 TRAINING EXECUTIVES AND SUPERVISORS; Chapter 11 CUSTOMER SERVICE AND THE BOTTOM LINE; Chapter 12 ASSESSMENTS; Chapter 13 LEARNING ACTIVITIES; Chapter 14 OPTIONAL LEARNING ACTIVITIES.
Appendix Using the Compact DiscReferences.
Edition Notes
Description based on print version record.
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| September 19, 2021 | Edited by ImportBot | import existing book |
| September 16, 2021 | Edited by ImportBot | import existing book |
| July 29, 2014 | Created by ImportBot | import new book |