An edition of Cool It!
(2013)
Cool It!
by Carole Spiers
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Last edited by Alice Kirk
July 15, 2015 | History
Anger management is a key communication skill, increasingly needed by management and staff, everywhere from factories and hospitals to call-centres and car-parks. Effective conflict resolution skills can avert violence, settle disputes and improve relations all round, resulting in a happier and more productive team, as well as reducing the risk of expensive litigation.
You can download the book via the link below.
Publish Date
2013
Publisher
Bookboon.com
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Subjects
Communication & PresentationShowing 1 featured edition. View all 1 editions?
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Book Details
Table of Contents
Content
1. Introduction
2. Anger Management - An Overview
3. The Theory Of Conflict In The Workplace
4. Conflict Categories
5. The Theory of Violence and Aggression
6. Strategies For Managing Conflict And Reducing Aggression
7. Verbal And Non-Verbal Behaviour
8. Basic Negotiation Skills
9. Mediation
10. Individual Skills For Conflict Management
11. How To Handle Difficult People With Listening And Influencing Skills
12. Conflict Resolution – Specific Additional Skills
13. Conflict Reduction Planning
14. Difficult Personality Types
15. Effective Anger And Conflict Management
16. Book List
17. Continue Where This Toolkit Leaves Off!
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| July 15, 2015 | Edited by Alice Kirk | Edited without comment. |
| July 15, 2015 | Created by Alice Kirk | Added new book. |