An edition of High-impact interpersonal skills
(2013)
High-impact interpersonal skills
by Apex Leadership Ltd
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Last edited by Alice Kirk
July 15, 2015 | History
This e-book explores how leaders can develop the high-impact inter-personal skills which will make them both more effective and more successful. Become a better leader by honing high-impact inter-personal skills such as: influencing; persuading; delegating; coaching; praising and more.
You can download the book via the link below.
Publish Date
2013
Publisher
Bookboon.com
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Subjects
Communication & PresentationShowing 1 featured edition. View all 1 editions?
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Book Details
Table of Contents
Content
Preface
About the Author
1. Introduction
1.1. Influencing
1.2. Power and influence
1.3. Active listening and being interested in others
1.4. Body language and being assertive
1.5. Building rapport
1.6. Influencing skills summary
2. Persuading
2.1. Ethos, logos and pathos
2.2. Arguing if you’re right, listening as if you’re wrong!
2.3. Selling a message.
2.4. Persuasion skills summary
3. Delegating
3.1. Delegation defined
3.2. Why delegate?
3.3. How do you delegate?
3.4. Communication skills for delegation
3.5. Delegation Quick Checklist
4. Coaching
4.1. What is coaching?
4.2. The 5 P’s of coaching
4.3. Communication skills for coaching
4.4. A Coaching Process
4.5. Coaching styles
5. Praising
5.1. Praising is amazing – the power of feedback as a motivational tool
5.2. Tips for giving positive feedback
5.3. Effective feedback
6. Presenting
6.1. Getting your message across
6.2. Beginnings and ending
6.3. The 60 second test
6.4. Presentation checklist
7. Handling conflict
7.1. What’s the problem?
7.2. Typical responses to conflict
7.3. Solving conflict together
8. Facilitating
8.1. What is facilitation?
8.2. Facilitation – focus on progress
8.3. Facilitation – making progress
8.4. Interpersonal skills for facilitation
8.5. Personal Characteristics
9. Leading team meetings
9.1. Effective team meetings – why meet?
9.2. Types of meeting
9.3. Effective team meetings: the basics
9.4. Meetings tips – before, during and after
9.5. Managing content and process
9.6. Facilitating team meetings
10. What next?
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| July 15, 2015 | Edited by Alice Kirk | Edited without comment. |
| July 15, 2015 | Created by Alice Kirk | Added new book. |