Lucy Burns wants a normal life: friends, love, and a family of her own. And she could have it all if only she could break free from the job she hates. That job? Facilitator to hell, and her boss is a real devil. At the age of eleven, to save her sister's life, Lucy writes a desperate letter "To Whom It May Concern," but when He writes back, Lucy is bound for life. There are perks, sure--she's ageless; she's beautiful; and she can eat as much chocolate as she wants and never get fat--but there are also consequences. She can never see her family again. She can never have a boyfriend. She must spend her life leading sinners to their demise. After nineteen years of doing the devil's dirty work, Lucy wants out, but it all seems hopeless until Teddy Nightingale, her easy listening music idol, gives her the answer: a little-known loophole. If she succeeds, Lucy gets love, happiness, and everything she's ever wanted. But the consequences? They're considerably worse than death. To make it through, Lucy must decide what is good and what is evil, what is right and what is wrong, and if, in the end, there's ever truly a way to know.