An edition of The manager as change agent
(2001)
The manager as change agent
a practical guide for developing high-performance people and organizations
by Jerry W. Gilley
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| Edition | Availability |
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1
The manager as change agent: a practical guide for developing high-performance people and organizations
2001, Perseus Pub.
in English
0738204625 9780738204628
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Book Details
Table of Contents
Machine generated contents note: 1 Becoming a Change Agent
How Can I Make a Difference? 4
Six Critical Question About Becoming a Change Agent, 5
Change Agent Blueprint, 18
Conclusion, 19
A * Beyond the Smoke and Mirrors
2 Understanding and Managing Change
Types of Change, 23
Purpose of Change, 24
Organizational Culture and Change, 25
Barriers to Change, 26
Myths of Organizational Change, 28
Managing the Change Process: An Eleven-Step Model, 31
Conclusion, 43
3. Maneuvering Through the Change Curve
The Change Curve, 45
Understanding and Dealing with Resistance, 50
Conclusion, 57
4 Beware of Flying Monkeys and Poison Poppies
What Are Flying Monkeys, Anyway?, 59
Types of Flying Monkeys, 61
Flying Monkey Business, 70
Flying Monkeys Can Be a Good Thing Really!, 73
Flying Monkey Management, 74
The Lure of the Poison Poppies, 77
Conclusion, 81
B * Philosophy, Practice, and Responsibilities of a
Change Agent
5 Change Agent's Philosophy: Embracing Employee
Development and Motivation
Development: Whose Responsibility Is It, Anyway?, 85
Acquiring a Developmental Philosophy, 87
Adopting a Motivation Philosophy, Principles, and
Strategies that Encourage Change, 96
Conclusion, 104
6 Creating a Climate for Change
Creating a Work Environment Free of Fear, 107
Demonstrating Respect, 110
Principles for Creating Climates for Change, 111
Relationship Skills, 114
Communication Skills, 119
Outcomes of a Positive Change Climate, 122
Conclusion, 125
7 Change Agent's Areas of Expertise
Organizational Knowledge, 128
Employee Relations, 130
Partnership Building, 131
I.carning Enhancement, 135
I'e rtormance Management, 143
Change Facilitation, 151
Conclusion, 155
8 The Change Agent's Responsibilities 1 5
Demonstrating Organizational Knowledge, 158
Improving Organizational Communications, 161
Solving Problems, 165
Building a Consensus and Commitment for Change, 168
Facilitating Learning, 170
Conducting Analysis, 171
Implementing and Managing Change, 174
Enhancing Resilience, 176
Improving Organizational Effectiveness:
The Outcome of Change, 177
Conclusion, 178
C * Integrating Resources, Roles, and Competencies
A Holistic Model for Change Agent Excellence, 179
The Core Roles as Spheres of Influence, 180
-Performing the Core Roles: Required
Personal Competencies, 182
Holistic Model for Change Agent Excellence; Self-Assessment, 182
9 Business Partner 18'
Operating in the First Core Role: Business Partner, 186
Stakeholder Relationship Skills, 186
System Thinking Skills, 188
Organizational Analysis Skills, 192
Industry Experience and Technical Skills, 197
Project Management Skills, 199
Conclusion, 206
10 Servant Leader 20S
Operating in the Second Core: Servant Leader, 210
Servantship, 210
Stewardship, 213
Value Accountability, 217
Emotional Empathy, 224
Humility, 225
Conclusion, 229
11 Change Champion
Operating in the Third Core Role: Change Champion, 232
Change Alignment, 232
Conflict Resolution, 238
Forthrightness, 240
Organizational Subordination, 242
Learning Facilitation, 244
Conclusion, 245
12 Future Shaper
Operating in the Fourth Core: Future Shaper, 248
Reflective Learning, 251
Comfort with Ambiguity, 252
Gained Wisdom, 254
Visualization, 257
Results Engineering, 259
Conclusion, 264
References
Index
About the Author.
Edition Notes
Includes bibliographical references (p. 265-268) and index.
Classifications
The Physical Object
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| February 5, 2019 | Created by MARC Bot | import existing book |