Total quality management in the public sector

an international perspective

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Last edited by MARC Bot
July 25, 2024 | History

Total quality management in the public sector

an international perspective

  • 3.0 (1 rating) ·
  • 2 Want to read
  • 1 Have read

TQM is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and 'not for profit' enterprises.

All key public service managers will at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them.

For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their fit and relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilities yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.

Publish Date
Language
English
Pages
212

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Previews available in: English

Edition Availability
Cover of: Total quality management in the public sector
Total quality management in the public sector: an international perspective
1994, Open University Press
in English

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Book Details


Edition Notes

Includes bibliographical references (p. [195]-200) and index.

Published in
Buckingham, England, Philadelphia

Classifications

Dewey Decimal Class
350.007/8
Library of Congress
JF1525.T67 M67 1994, JF1525.T67M67 1994

The Physical Object

Pagination
xii, 212 p. :
Number of pages
212

ID Numbers

Open Library
OL1414614M
Internet Archive
totalqualitymana00morg
ISBN 10
0335191037, 0335191029
LCCN
93024014
OCLC/WorldCat
28257189
Library Thing
7997255
Goodreads
3567527
4663235

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July 25, 2024 Edited by MARC Bot import existing book
July 17, 2022 Edited by ImportBot import existing book
December 29, 2019 Edited by ImportBot import existing book
April 28, 2010 Edited by Open Library Bot Linked existing covers to the work.
December 9, 2009 Created by WorkBot add works page