An edition of The heart of hospitality
(2016)
The heart of hospitality
great hotel and restaurant leaders share their secrets
First edition.
by Micah Solomon
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"Author explores the hospitality industry to learn how managers create successful customer experiences by exceeding the expectations of current generations. Includes anecdotes from interviews with owners, general managers, and chefs of leading lodging and food service organizations"--
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| Edition | Availability |
|---|---|
1
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
Apr 09, 2019, SelectBooks
paperback
1590794893 9781590794890
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2
Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
2016, SelectBooks, Incorporated
in English
159079379X 9781590793794
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zzzz
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3
The heart of hospitality: great hotel and restaurant leaders share their secrets
2016, SelectBooks
in English
- First edition.
1590793781 9781590793787
|
aaaa
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Book Details
Table of Contents
The last customer on Earth
Systems and standards : the secret weapons of service
People are the heart of hospitality
A culture of yes
Developing a genuine service style
Authenticity
Moviemaking and magic
The "chocolate tastes better together" theorem : becoming a conduit for guest
Relationships
What digital has done to your customer : changing guests, changing expectations.
Edition Notes
Includes bibliographical references and index.
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| December 29, 2021 | Edited by ImportBot | import existing book |
| May 24, 2019 | Created by MARC Bot | import new book |