An edition of Special issue on service excellence
(2002)
Special issue on service excellence
by Barbara Lewis and Anthony van der Wiele
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It has been argued (Dale et al., 2001) thatquality management has not been very wellimplemented in many service organisations. Every one of us has his or her own experienceswith service failures and it seems that serviceorganisations have various problems anddifficulties in developing a sustainableapproach towards service excellence.
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Special issue on service excellence
2002, Emerald
electronic resource /
in English
1845447115 9781845447113
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Edition Notes
Title from e-book title screen (viewed Aug. 26, 2005).
Includes bibliographical references.
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| July 5, 2019 | Created by MARC Bot | import new book |