This important book is a prescription that contains many lists of "do's" and "don'ts" and "how to's" for proactive and reactive responses to workplace violence. The authors bring their vast experience on the subject to the pages of this important publication and provide the reader with "how-to" guidelines. Be prepared for managing workplace violence. Develop procedures to reduce the potential for violent acts, create contingency plans, fulfill legal and moral obligations to employees and the public, reduce company liability, and provide an overall safer environment for everyone.