An edition of Operations Management
(1998)
Operations management
7th ed., International student version.
by Roberta S. Russell and Bernard Taylor
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Featuring a balance of managerial issues and quantitative techniques, this introduction to operations management keeps pace with current innovations and issues in the field. It presents the concepts clearly and logically, showing readers how operations management relates to real business.
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Production management, Quality control| Edition | Availability |
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01
Operations Management: Creating Value along the Supply Chain, Canadian Edition with WileyPLUS Card Set for Wilfird Laurier University
Nov 02, 2017, Wiley
hardcover
1119488915 9781119488910
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Operations Management: Creating Value along the Supply Chain
2014, Wiley & Sons, Incorporated, John
in English
1118062469 9781118062463
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Operations Management: Creating Value along the Supply Chain 1ce Binder Ready Version + WileyPLUS Registration Card
Mar 24, 2014, Wiley
ring-bound
1118942051 9781118942055
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Operations Management: Creating Value along the Supply Chain
2012, Wiley & Sons, Incorporated, John
in English
1118378857 9781118378854
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Operations Management: Creating Value along the Supply Chain
2012, Wiley & Sons, Incorporated, John
in English
1118142276 9781118142271
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Operations Management: Creating Value along the Supply Chain
2012, Wiley & Sons, Incorporated, John
in English
1118506707 9781118506707
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Operations management
2011, Wiley
in English
- 7th ed., International student version.
0470646233 9780470646236
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Operations Management: Creating Value along the Supply Chain
2011, Wiley & Sons, Incorporated, John
in English
1118006208 9781118006207
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Operations Management: Creating Value along the Supply Chain
2010, Wiley & Sons, Incorporated, John
in English
0470926155 9780470926154
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Operations Management: Creating Value along the Supply Chain
2010, Wiley & Sons, Incorporated, John
in English
0470922516 9780470922514
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Operations Management: Creating Value Along the Supply Chain, 6th Edition Binder Ready
Jun 22, 2008, Wiley
paperback
0470308087 9780470308080
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12
Operations management: focusing on quality and competitiveness
1998, Prentice-Hall International, Prentice Hall
in English
- 2nd, international ed.
0138961190 9780138961190
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Production and Operations Management : Focusing on Quality and Competitiveness
January 1, 1998, Prentice Hall
Hardcover
in English
- 2 Har/Cdr edition
0130116092 9780130116093
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Book Details
Table of Contents
Machine generated contents note: 1. Operations and Supply Chain Management Introduction
Operations and Supply Chain Management for Chocolate
What Do Operations and Supply Chain Managers Do?
The Operations Function
OM Dialogue: Mark Jackson, Marketing Manager
The Evolution of Operations and Supply Chain Management
Globalization
The China Factor
The Balancing Act at New Balance
India, The World's Service Provider
Productivity and Competitiveness
Strategy and Operations
Primary Task
Core Competencies
Order Winners and Order Qualifiers
Positioning the Firm
Competing on Cost
Competing on Speed
Trader Joe's Unique Strategy
Competing on Quality
Competing on Flexibility
Strategy Deployment
Policy Deployment
Balanced Scorecard
Operations Strategy
Organization of this Text
Learning Objectives of this Course
Summary
Summary of Key Terms
Questions
Problems
Case Problem 1.1-Visualize This
Note continued: Case Problem 1.2-Whither an MBA at Strutledge?
Case Problem 1.3-Evaluating the Need for Project Management Training at Polytechnical
References
Supplement: Decision Analysis Support Toots and Processes
Decision Analysis With and Without Probabilities
Decision Making Without Probabilities
Decision Analysis With Excel
Decision Analysis With OM Tools
Decision Making With Probabilities
Expected Value of Perfect Information
Sequential Decision Trees
Summary
Summary of Key Formulas
Summary of Key Terms
Solved Problems
Problems
Case Problem S1.1-Whither an MBA at Strutledge?
Case Problem S1.2-Transformer Replacement at Mountain States Electric Service
Case Problem S1.3-Evaluating Projects at Nexcom Systems
References
2. Quality and Quality Management
Quality Management at Mars
What Is Quality?
Quality from the Customer's Perspective
Dimensions of Quality for Manufactured Products
Note continued: Dimensions of Quality for Services
Quality from the Producer's Perspective
A Final Perspective on Quality
Quality Management System
The Evolution of Quality Management
Applying Deming's PDCA Cycle in Baldrige Award-Winning Schools and Hospitals
Quality Tools
Process Flowcharts
Cause-and-Effect Diagrams
Checksheets and Histograms
Pareto Analysis
Scatter Diagrams
Process Control Charts and Statistical Quality Control
TQM and QMS
The Focus of Quality Management-Customers
Quality Management in the Supply Chain
Measuring Customer Satisfaction
Measuring Customer Satisfaction with "Voice of the Customer (VoC)" at Two Baldrige Award Winners
The Role of Employees in Quality Improvement
Kaizen and Continuous Improvement
Quality Circles
Process Improvement Teams
Customer Focus and Employee Empowerment in a Baldrige Award-Winning City
Quality in Services
Quality Attributes in Services
Note continued: Ritz-Carlton Hotels: Two-Time Baldrige National Quality Award Winner
Six Sigma
The Six Sigma Goal-3.4 DPMO
Motorola's Six Sigma Quality
The Six Sigma Process
Six Sigma Highlights
Improvement Projects
The Breakthrough Strategy: DMAIC
North Shore University Hospital: A Six Sigma Project Example
Black Belts and Green Belts
Design for Six Sigma
Lean Six Sigma
The Bottom Line-Profitability
The Cost of Quality
The Cost of Achieving Good Quality
The Cost of Poor Quality
Measuring and Reporting Quality Costs
The Quality-Cost Relationship
The Effect of Quality Management on Productivity
Productivity
Measuring Product Yield and Productivity
The Quality-Productivity Ratio
Quality Awards
The Malcolm Baldrige Award
Other Awards for Quality
Baldrige National Quality Award Winners: What It Takes
ISO 9000
Standards
Certification
Implications of ISO 9000 for U.S. Companies
Note continued: ISO 9001 Certification at Monarcas Morelia
ISO Registrars
Summary
Summary of Key Formulas
Summary of Key Terms
Solved Problems
Questions
Problems
Case Problem 2.1-Designing a Quality-Management Program for the Internet at D4Q
Case Problem 2.2-Quality Management at State University
Case Problem 2.3-Quality Problems at the Tech Bookstores
Case Problem 2.4-Quality Control and Yield at China Technology Ltd.
References
3. Process Capability and Statistical Process Control
Statistical Process Control at Mars and Hershey's
The Basics of Statistical Process Control
SPC in Quality Management
Quality Measures: Attributes and Variables
SPC Applied to Services
Where to Use Control Charts
Control Charts
Control Charts for Attributes
p-Chart
Using Control Charts for Improving Health-Care Quality
c-Chart
Control Charts for Variables
Mean (X) Chart
Range (R- ) Chart
Note continued: Using X- and R- Charts Together
Control Chart Patterns
Sample Size Determination
SPC with Excel and OM Tools
Process Capability
Process Capability Measures
Design Tolerances at Harley-Davidson Company
Process Capability with Excel and OM Tools
Summary
Summary of Key Formulas
Summary of Key Terms
Solved Problems
Questions
Problems
Case Problem 3.1-Quality Control at Rainwater Brewery
Case Problem 3.2-Quality Control at Korean Specialty Foods
Case Problem 3.3-Improving Service Time at Dave's Burgers
References
Supplement: Acceptance Sampling as Decision Support Analysis
Single-Sample Attribute Plan
Producer's and Consumer's Risks
The Operating Characteristic Curve
Developing a Sampling Plan with OM Tools
Average Outgoing Quality
Double- and Multiple-Sampling Plans
Summary
Summary of Key Terms
Solved Problem
Questions
Problems
4. Designing Products
Note continued: Product Design at Mars
The Design Process
Idea Generation
Feasibility Study
Pixar's Creativity
Rapid Prototyping and Concurrent Design
Form Design
Apple's Design Process
Functional Design
Reliability
Maintainability
Usability
Production Design
Final Design and Process Plans
Technology in Design
Collaborative Product Deign Systems
Design Quality Reviews
Jugaad, Design for the limes
Design for Environment
Green Sourcing
Green Manufacture
Green Consumption
Recycling and Re-Use
Quality Function Deployment
Nike's Trash Talking Shoes
Design for Robustness
Summary
Summary of Key Terms
Summary of Key Formulas
Solved Problems
Questions
Problems
Case Problem 4.1-Greening Product Design
Case Problem 4.2-China PC Customer Acceptance Elevation
References
5. Designing Services
Service Design at Hershey's
The Service Economy
Characteristics of Services
Note continued: The Service Design Process
Redbox Brings Self-Service to Movie Rentals
The Service-Process Matrix
Tools for Service Design
Service Blueprinting
Front Office and Back-Office Activities
Servicescapes
Quantitative Techniques
Waiting Line Analysis for Service Improvement
Elements of Waiting Line Analysis
Elements of a Waiting Line
The Calling Population
The Arrival Rate
Service Times
Queue Discipline and Length
Basic Waiting Line Structures
Operating Characteristics
Traditional Cost Relationships in Waiting Line Analysis
The Psychology of Waiting
Waiting Line Models
The Basic Single-Server Model
Service Improvement Analysis
Solution of the Single-Server Model with Excel
Advanced Single-Server Models
Multiple-Server Model
The Basic Multiple-Server Model
Summary
Summary of Key Terms
Summary of Key Formulas
Solved Problems
Questions
Problems
Note continued: Case Problem 5.1-Streamlining the Refinancing Process
Case Problem 5.2-Improving the Pharmacy Experience
Case Problem 5.3-The College of Business Copy Center
Case Problem 5.4-Northwoods Backpackers
References
6. Process Design and Technology
Processes and Technology for Chocolate Manufacturing
Process Planning
Outsourcing
Process Selection
Process Selection with Breakeven Analysis
Process Plans
Process Analysis
Process Flowcharts
Making Fast Food Faster
Process Innovation
Steps in Process Innovation
OM Dialogue: Anastasia Thatcher, Business Process Manager
Technology Decisions
Financial Justification of Technology
A Technology Primer
Summary
Summary of Key Terms
Summary of Key Formulas
Solved Problems
Questions
Problems
Case Problem 6.1-A Manager's Woes
Case Problem 6.2-Wrong Meds, Again!
Case Problem 6.3-Selecting Yokohama's New Control System
References
Note continued: 7. Capacity and Facilities Planning
Capacity and Facilities Design at the New England Confectionery Company
Capacity Planning
Facilities
Objectives of Facility Layout
Bank of America's Towering Achievement in Green Design
Basic Layouts
Process Layouts
Product Layouts
Fixed-Position Layouts
Designing Process Layouts
Block Diagramming
The Health Benefits of Good Layout
Relationship Diagramming
Computerized Layout Solutions
Urban Outfitters' New Distribution Facility
Designing Service Layouts
Designing Product Layouts
Line Balancing
Computerized Line Balancing
Hybrid Layouts
Cellular Layouts
Advantages of Cellular Layouts
Disadvantages of Cellular Layouts
Flexible Manufacturing Systems
Mixed-Model Assembly Lines
Summary
Summary of Key Formulas
Summary of Key Terms
Solved Problems
Questions
Problems
Case Problem 7.1-Workout Plus
Note continued: Case Problem 7.2-Photo Op-Please Line Up
Case Problem 7.3-People Square Subway Flow Optimization
References
Supplement 7: Facility Location Models Decision Support Toots
Types of Facilities
Site Selection: Where to Locate
Global Supply Chain Factors
Regional and Community Location Factors in the United States
Location Incentives
Geographic Information Systems
Location Analysis Techniques
Location Factor Rating
Location Factor Rating with Excel and OM Tools
Center-of-Gravity Technique
Center-of-Gravity Technique with Excel and OM Tools
Load-Distance Technique
Load-Distance Technique with Excel and OM Tools
Summary
Summary of Key Formulas
Summary of Key Terms
Solved Problems
Questions
Problems
Case Problem S7.1-Selecting a European Distribution Center Site for American International Automotive Industries
References
8. HR in Operations Management
Human Resources at Hershey's
Note continued: Human Resources and Quality Management
The Changing Nature of Human Resources Management
The Assembly Line
Limitations of Scientific Management
Employee Motivation
Human Resources Management at Baldrige National Quality Award-Winning Companies
Contemporary Trends in Human Resources Management
Job Training
Cross Training
Employee Training at Kyphon, Inc., and Triage Consulting Group
Job Enrichment
Empowerment
Teams
Reducing Costs by Going Green in the Workplace
Flexible Work Schedules
Alternative Workplaces and Telecommuting
Temporary and Part-Time Employees
Telecommuting at Capital One
Employee Compensation
Part-Time Employees at UPS
Types of Pay
Gainsharing and Profit Sharing
Managing Diversity in the Workplace
English in the Workplace
Affirmative Action and Equal Opportunity
Diversity Management Programs
A Commitment to Diversity at UPS and Kodak
Global Diversity Issues
Note continued: Developing a Skilled Workforce in China
Job Design
The Elements of Job Design
Task Analysis
Worker Analysis
Environmental Analysis
Ergonomics
Technology and Automation
Job Analysis
Process Flowchart
Worker-Machine Chart
Motion Study
Learning Curves
Determining Learning Curves with Excel
Learning Curves with OM Tools
Summary
Summary of Key Formulas
Summary of Key Terms
Solved Problems
Questions
Problems
Case Problem 8.1-Entering the Global Market During a Recession
References
Supplement 8 Work Measurement Decision Analysis Support Tools
Time Studies
Stopwatch Time Study
Number of Cycles
Elemental Time Files
Predetermined Motion Times
Work Sampling
Summary
Summary of Key Formulas
Summary of Key Terms
Solved Problems
Questions
Problems
Case Problem S8.1-Measuring Faculty Work Activity at State University
References
9. Managing Projects
Note continued: Project Management at Mars
Project Planning
Elements of a Project Plan
Project Return
The Project Team
Cross-Cultural Project Teams
The Project Manager
Scope Statement
Work Breakdown Structure
Responsibility Assignment Matrix
Green Projects on the Increase Around the World
Global and Diversity Issues in Project Management
Project Management Diversity in China
Project Scheduling
The Gantt Chart
Project Control
Time Management
Cost Management
Quality Management
Performance Management
Communication
Reconstructing the Pentagon after 9/11
Enterprise Project Management
CPM/PERT
The Project Network
AOA Network
AON Network
British Airport Authority's Terminal 5 Project at Heathrow Airport
The Critical Path
Activity Scheduling
Activity Slack
A Couple of Iconic Building Renovation Projects
Probabilistic Activity Times
Probabilistic Time Estimates
Note continued: An Interstate Highway Construction Project in Virginia
CPM/PERT Analysis with OM Tools
Probabilistic Network Analysis
Microsoft Project
PERT Analysis with Microsoft Project
The Corps of Engineers Hurricane Katrina New Orleans Restoration Project
Project Crashing and Time-Cost Tradeoff
Project Crashing
The General Relationship of Time and Cost
Summary
Summary of Key Formulas
Summary of Key Terms
Solved Problems
Questions
Problems
Case Problem 9.1-Music in the Quick Time
Case Problem 9.2-Moore Housing Contractors
References
10. Strategic Supply Chain Management and Design
Supply Chain Management Strategy and Design at Mars
Supply Chains
Supply Chains for Service Providers
Value Chains
The Management of Supply Chains
Supply Chain Uncertainty and Inventory
The Bullwhip Effect
Risk Pooling
Eliminating the Bullwhip Effect at Philips Electronics
"Green" Supply Chains
Note continued: Going Green at Walmart
Sustainability and Quality Management
Achieving Sustainability While Reducing Costs and Increasing Profits
Information Technology: A Supply Chain Enabler
Electronic Business
Electronic Data Interchange
Strategic Supply Chain Design at 7-Eleven in Japan and the United States
Bar Codes
Radio Frequency Identification
The Internet
Supply Chain Management at Gaylord Hotels
Build-To-Order (BTO)
Supply Chain Integration
Collaborative Planning, Forecasting, and Replenishment
Supply Chain Management (SCM) Software
Measuring Supply Chain Performance
Key Performance Indicators
Apple's Top-Ranked Supply Chain
Process Control
SCOR
Summary
Summary of Key Terms
Summary of Key Formulas
Solved Problems
Questions
Problems
Case Problem 10.1-Beating the Bad Weather
References
11. Supply Chain Procurement and Distribution Globalization
Note continued: Global Supply Chain Procurement and Distribution at Hershey's
Procurement
Outsourcing
E-Procurement
E-Marketplaces
Virtual Manufacturing at Palm Inc.
Reverse Auctions
Distribution
Speed and Quality
Internet Companies: Amazon.com
Achieving Warehouse Efficiency and Sustainability at Genzyme Corporation
Distribution Centers and Warehousing
Postponement
Supply Chain Management at Royal Caribbean
Warehouse Management Systems
Vendor-Managed Inventory
Vendor-Managed Inventory (VMI) at Dell
Collaborative Logistics
Distribution Outsourcing
Transportation
Supply Chain Operations at Food Distributor Sysco Corporation
Internet Transportation Exchanges
The Global Supply Chain
Obstacles to Global Supply Chain Management
Duties, Tariffs, and Global Trading Groups
Landed Cost
Web-Based International Trade Logistics Systems
Achieving Global Sustainability at HP in China
Note continued: Recent Trends in Globalization for U.S. Companies
China's Increasing Role in the Global Supply Chain
Brazil as a Potential Near Shore Supplier for the United States
Reverse Globalization
Reverse Globalization at K'NEX
Effects of Terrorism on Global Supply Chains
Summary of Key Terms
Questions
Case Problem 11.1-Beating the Bad Weather-Continued
Supplement 11 Transshipment and Transportation Decision Analysis Tools
The Transportation Model
Solution of the Transportation Model with Excel
The Transshipment Model
Solution of the Transshipment Problem with Excel
Summary
Summary of Key Terms
Solved Problems
Problems
Case Problem S11.1-Stateline Shipping and Transport Company
Case Problem S11.2-International Material Transportation
References
12. Forecasting
Forecasting at Hershey's
The Strategic Role of Forecasting in Supply Chain Management
Supply Chain Management
Note continued: Sharing Forecasts at Boeing and Alcoa
Quality Management
Strategic Planning
Supply Chain Forecasting at Heineken USA
Components of Forecasting Demand
Time Frame
Demand Behavior
Forecasting Methods
Forecasting Process
Forecasting at Dell
Time Series Methods
Moving Average
Weighted Moving Average
Exponential Smoothing
Adjusted Exponential Smoothing
Linear Trend Line
Seasonal Adjustments
The CPFR Process at Bayer Consumer Care in the EU
Forecast Accuracy
Mean Absolute Deviation
Cumulative Error
Forecast Control
Forecasting Market Demand at NBC
Time Series Forecasting Using Excel
Forecasting with OM Tools
Regression Methods
Linear Regression
Correlation
Regression Analysis with Excel
Multiple Regression with Excel
Forecasting Airport Security Gate Arrivals at the Transportation Security Administration
Summary
Summary of Key Formulas
Summary of Key Terms
Note continued: Solved Problems
Questions
Problems
Case Problem 12.1-Forecasting at State University
Case Problem 12.2-The University Bookstore Student Computer Purchase Program
Case Problem 12.3-Beijing Specialty Noodle Export Business
Case problem 12.4-Forecasting Passenger Arrivals at the Gotham International Airport
References
13. Role of Inventory Management
Inventory Management at Mars
The Role of Inventory in Supply Chain Management
The Effects of Information Technology on Inventory Management
Inventory and Quality Management in the Supply Chain
The Elements of Inventory Management
Demand
Inventory Costs
Inventory Control Systems
Continuous Inventory Systems
Periodic Inventory Systems
The ABC Classification System
Inventory Management at Dell
Determining Supply Chain Strategy by Evaluating Inventory Costs at Hewlett-Packard
Economic Order Quantity Models
The Basic EOQ Model
Note continued: The Production Quantity Model
Solution of EOQ Models with Excel
Solution of EOQ Models with OM Tools
Quantity Discounts
Quantity Discounts with Constant Carrying Cost
Quantity Discount Model Solution with Excel
Reorder Point
Safety Stocks
Service Level
Reorder Point with Variable Demand
Determining the Reorder Point with Excel
Establishing Inventory Safety Stocks at Kellogg's
Order Quantity for a Periodic Inventory System
Order Quantity with Variable Demand
Determining the Order Quantity for the Fixed-Period Model with Excel
Summary
Summary of Key Formulas
Summary of Key Terms
Solved Problems
Questions
Problems
Case Problem 13.1-The Instant Paper Clip Office Supply Company
Case Problem 13.2-Managing Needy Kids Shoe Supplies
Case Problem 13.3-Pharr Foods Company
References
Supplement 13 Simulation Decision Analysis Toots and Technique
Monte Carlo Simulation
Note continued: Computer Simulation with Excel
Decision Making with Simulation
Areas of Simulation Application
Waiting Lines/Service
Inventory Management
Production and Manufacturing Systems
Capital Investment and Budgeting
Logistics
Service Operations
Environmental and Resource Analysis
Summary
Summary of Key Terms
Solved Problems
Questions
Problems
References
14. Aggregate Sales and Operations Planning
Sales and Operations Planning at Hershey's
The Sales and Operations Planning Process
Disney's Magic Numbers
Strategies for Adjusting Capacity
Level Production
Chase Demand
Peak Demand
Overtime and Undertime
Subcontracting
Part-Time Workers
Meeting Demand for Panettones
Backlogs, Backordering, and Lost Sales
Strategies for Managing Demand
The Bullwhip Effect in a Slowdown
Quantitative Techniques for Aggregate Planning
Pure Strategies
General Linear Programming Model
Note continued: Mixed Strategies
The Transportation Method
Other Quantitative Techniques
The Hierarchical Nature of Planning
Collaborative Planning
Available-to-Promise
Aggregate Planning for Services
Revenue Management
Overbooking
Fare Classes
Revenue Management at Harrah's
Single Order Quantities
Summary
Summary of Key Terms
Solved Problems
Questions
Problems
Case Problem 14.1-Seats for Sale
Case Problem 14.2-Erin's Energy Plan
References
Supplement 14 Linear Programming Decision Analysis Tools and Technique
Model Formulation
Graphical Solution Method
Linear Programming Model Solution
The Simplex Method
Slack and Surplus Variables
Solving Linear Programming Problems with Excel
Sensitivity Analysis
Sensitivity Ranges
Summary
Summary of Key Terms
Solved Problems
Questions
Problems
Case Problem S14.1-Mosaic Tile Company
Note continued: Case Problem S14.2-Summer Sports Camp at State University
Case Problem S14.3-Spring Garden Tools
Case Problem S14.4-Walsh's Juice Company
Case Problem S14.5 Julia's Food Booth
Case Problem S14.6-The Sea Village Amusement Park
References
15. Resource Planning Systems
Resource Planning at Hershey's
Material Requirements Planning (MRP)
When to Use MRP
Dependent Demand
Discrete Demand
Complex Products
Erratic Orders
Assemble-to-Order
Master Production Schedule
Product Structure File
Phantom Bills
K-Bills
Modular Bills
Time-Phased Bills
Item Master File
OM Dialogue: Vignesh Ramachandran, Systems Auditor
The MRP Process
Lot Sizing in MRP Systems
Economic Order Quantity
Periodic Order Quantity
MRP Outputs
Capacity Requirements Planning (CRP)
Calculating Capacity
Load Profiles
Overloads
Load Leveling
Relaxing MRP Assumptions
Enterprise Resource Planning (ERP)
Note continued: OM Dialogue: John Snead, Financial Planning and Analysis
ERP Modules
Finance/Accounting
Sales/Marketing
Production/Materials Management
Human Resources
ERP Implementation
Under Armour at the Top of Their Game with ERP
Analyze Business Processes
Choose Modules to Implement
Align Level of Sophistication
Finalize Delivery and Access
Link with External Partners
Customer Relationship Management (CRM)
Supply Chain Management (SCM)
Product Lifecycle Management (PLM)
Connectivity, Integration, and Services
Summary
Summary of Key Terms
Questions
Solved Problems
Problems
Case Problem 15.1-Just ERP
Case Problem 15.2-Does the New Business Make Sense?
References
16. Lean System Methods
Lean Production at Mars and Nestle
The Basic Elements of Lean Production
Flexible Resources
Cellular Layouts
The Pull System
Kanbans
Small Lots
Quick Setups
Uniform Production Levels
Note continued: Production On-Demand at Conmed
Quality at the Source
Visual Control
Kaizen
Universal Studios Holds "Treasure Hunt" Kaizen Event
Jidoka
Total Productive Maintenance
Supplier Networks
The Benefits of Lean Production
Implementing Lean Production
Drawbacks of Lean Production
OM Dialogue: Nicole Sanders, Commodity Manager
Toyota's Quality Problems
Lean Services
Lean Retailing
Lean Banking
Lean Health Care
Leaning the Supply Chain
Lean Six Sigma
Lean and the Environment
Value Stream Mapping (VSM)
Summary
Summary of Key Formulas
Summary of Key Terms
Questions
Problems
Case Problem 16.1-The Blitz is On
Case Problem 16.2-Making Cosmetics Bags Faster
References
17. Scheduling
Scheduling at Ghirardelli's
Objectives in Scheduling
Loading
The Assignment Method of Loading
Sequencing
Sequencing Jobs Through One Process
Note continued: Sequencing Jobs Through Two Serial Processes
Guidelines for Selecting a Sequencing Rule
Patient Scheduling
Monitoring
Gantt Charts
Input/Output Control
OM Dialogue: Margie Deck, Plant Manager
Advanced Planning and Scheduling Systems
When Good Genes Make Good Schedules
Theory of Constraints
Drum-Buffer-Rope
Process vs. Transfer Batch Sizes
Employee Scheduling
Automated Scheduling Systems
Summary
Summary of Key Formulas
Summary of Key Terms
Solved Problems
Questions
Problems
Case Problem 17.1-America Reads, America Counts
Case Problem 17.2-Developing the Best Manufacturing Schedule
References.
Edition Notes
Includes bibliographical references and index.
Classifications
The Physical Object
ID Numbers
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