An edition of How airports measure customer service performance
(2013)
How airports measure customer service performance
by Lois S. Kramer
- 1 Want to read
- 0 Currently reading
- 0 Have read
Share
×Close
"TRB's Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer service and how airports are measuring the quality of customer service."-- Publisher's description.
Check nearby libraries
Buy this book
Previews available in: English
Subjects
Airports, Customer services, Evaluation, Management, Performance measurement, Quality of servicePlaces
United StatesShowing 1 featured edition. View all 1 editions?
| Edition | Availability |
|---|---|
1
How airports measure customer service performance
2013, Transportation Research Board
in English
0309271002 9780309271004
|
aaaa
Libraries near you:
WorldCat
|
Book Details
Table of Contents
Introduction
Overview of customer service at airports
Data collection
Measurement of performance
Communication and recognition of results
Conclusions and further research.
Edition Notes
At head of title: Airport Cooperative Research Program.
"A synthesis of airport practice."
Includes bibliographical references (pages 37-38).
Research sponsored by the Federal Aviation Administration A11-03, topic S01-06
Classifications
The Physical Object
ID Numbers
Community Reviews (0)
Feedback?
| April 12, 2023 | Edited by ImportBot | import existing book |
| November 12, 2020 | Created by MARC Bot | import new book |