An edition of Teleworking and development in Malaysia
(2001)
Teleworking and development in Malaysia
by Cecilia Ng
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Book Details
Table of Contents
Machine generated contents note: Foreword
Joyce Yu xi
Preface
Swasti Mitter xii
Acknowledgements viii
Chapter I
Introduction and overview: Teleworking in
the national and global context
Cecilia Ng and Swasti Mitter 1
What is teleworking? 1
The significance of teleworking 2
The national context 3
The National Information Infrastructure 4
Telecommunications 5
The global context 8
Patterns of teleworking in Malaysia 9
Potential sectors for teleworking? 16
Chapter 2
Telecommunications
Khoo KhayJin and Cheah Siew Hoon 19
Introduction 19
The Malaysian telecommunications industry 20
Changing work organisation and management practices 22
Trends in teleworking 23
Credit collection 27
The attitude of stakeholders 28
Factors facilitating and inhibiting teleworking 29
Changing skills in relation to teleworking 30
Career path of teleworkers 30
Promoting teleworking - challenges and opportunities: Legal,
social, cultural and technological 32
Conclusion 33
Policy recommendations and action plan 34
Chapter 3
Software
Cecilia Ng 36
Introduction 36
The Malaysian software industry 37
Trends in teleworking 39
Changing skill requirements 40
Trends in teletrade: Malaysia in the global software industry 43
Legal and regulatory framework for teletrade in software 50
Conclusion 52
Recommendations for policy and practice 54
Chapter 4
Printing and publishing
Diana Wong and Maria Chin Abdullah 56
Introduction 56
The Malaysian printing and publishing industry 57
Adoption of information technology 59
Labour requirements and availability 60
Trends in teleworking 62
Attitude of stakeholders 64
Factors facilitating and inhibiting teleworking 65
Changing skills requirement and career paths 66
Promoting teleworking: The challenges and opportunities 67
Trends in teletrade 67
Conclusion 71
Policy recommendations 72
Chapter 5
Banking and finance
Rajah Rasiah and Colin Chang 73
Introduction 73
Adoption of information technology and application 73
Technological potential for telework and teletrade 74
Trends in teleworking 75
Different forms of teleworking 78
Attitude of stakeholders 81
Factors facilitating teleworking 83
Factors inhibiting teleworking 84
Trends in teletrade 84
Legal and regulatory framework for teletrade 87
Conclusion 88
Recommendations 89
Chapter 6
Airlines
Jamilah Othman and Azizan Asmuni 93
Introduction 93
The airlines industry in Malaysia 94
Adoption of information technology 96
Technological potential for teleworking 98
Labour requirements and availability 99
Changing work organisation and management practice 100
Factors facilitating and inhibiting teleworking 103
Changing skills requirement in relation to teleworking 105
Challenges and opportunities in teleworking 106
Policy recommendations 107
Chapter 7
Teleworking: Blessing for Malaysian women in the
information age?
Cecilia Ng 111
Introduction 111
Teleworking: Biessing or burden for women? 112
Information technology and the software industry 113
Teleworking trends in the software industry 114
What opportunities for women? 117
Conclusion 122
Chapter 8
Towards an enabling environment:
Recommendations 126
Khoo KhayJin and Cecilia Ng 126
Introductory remarks 126
Recommendation 1: Promote new perspectives on telework 129
Recommendation 2: Promote a paradigm shift in management
and work culture 130
Recommendation 3: Review legislative framework 132
Recommendation 4: Promote ICT knowledge and skills to
target groups 134
Infrastructure 136
Recommendation 5: Speed up the timetable for universal access 137
Recommendation 6: Review telecommunications pricing
structure/regulations 138
Recommendation 7: Review price differentials in hardware
and software 139
Needs of special interest groups 139
Recommendation 8: Establish a call centre to serve SMIs 140
Recommendation 9: Establish an independent agency
for the disabled 140
Recommendation 10: Study reasons for women's exit from
the labour force 141
Conclusion 141
Appendices 143
Bibliography 148
Notes on the contributors 155.
Edition Notes
Includes bibliographical references (p. [148]-154).
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| December 5, 2020 | Created by MARC Bot | import existing book |