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Consumer satisfaction, Competition, Strategic planningShowing 1 featured edition. View all 1 editions?
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Customer-Centered Growth: Five Proven Strategies for Building Competitive Advantage
January 1, 1996, Basic Books
in English
0201154935 9780201154931
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"ON A WEDNESDAY MORNING in the winter of 1991, readers of the Boston Herald were treated to a picture of Steve DiFillippo, normally an agreeable fellow, carving up his American Express card with a butcher knife."
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