An edition of Perfect phrases for dealing with difficult people
(2007)
Perfect phrases for dealing with difficult people
by Benjamin, Susan
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| Edition | Availability |
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1
Perfect phrases for dealing with difficult people
2007, McGraw-Hill
in English
0071493042 9780071493048
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Book Details
Table of Contents
Why address difficult people?
Top seven imperatives of communicating with difficult people
Unfriendly co-workers
Withholding co-workers
Catty and gossipy co-workers
Argumentative types
Loud and obnoxious co-workers
Negative co-workers
When that negative, angry, or difficult employee is you
The bully boss
Unfocused and forgetful bosses
Distant, weak or overly hands-off bosses
When asking for an overdue promotion or raise
Micromanagers
Correcting your boss' mistakes
Getting a letter of recommendation from a reluctant boss
Saying good-bye to a problem boss without burning bridges
Addressing employee complaints
Inappropriate behavior, dress, or hygiene
Rumor-spreading employees
Lazy or lethargic employees
Passive-aggressive employees
Calming an angry employee
Stuck-in-the-box performers
Settling disputes between employees
Motivating employees who resist change
Angry customers
Antsy and anxious customers
Helping customers adapt to changes
Resolving billing problems with customers
Managing demanding customers
Controlling a co-worker from another department in a meeting with customers
Difficult contractors
Difficult vendors who deliver products
Negotiating finances with difficult vendors and contractors
Disruptive participants in presentations.
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| August 2, 2020 | Edited by ImportBot | import existing book |
| February 6, 2010 | Edited by WorkBot | add more information to works |
| December 10, 2009 | Created by WorkBot | add works page |