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An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one-exit-is for the member to quit the organization or for the customer to switch to the competing product, and the other-voice-is for members or customers to agitate and exert influence for change "from within."--Publisher description.
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1
Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States
January 26, 2006, Harvard University Press
Paperback
in English
- New Ed edition
0674276604 9780674276604
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2
Exit, voice, and loyalty: responses to decline in firms, organizations, and states
2004, Harvard University Press
in English
0674276604 9780674276604
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3
Exit, voice and loyalty: responses to decline in firms, organizations and states
1970, Harvard University Press
in English
0674276604 9780674276604
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4
Exit, voice, and loyalty: responses to decline in firms, organizations, and states
1970, Harvard University Press
in English
0674276507 9780674276505
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Book Details
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Includes bibliographical references and index.
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Work Description
An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, "exit," is for the member to quit the organization or for the customer to switch to the competing product, and the other, "voice," is for members or customers to agitate and exert influence for change "from within." The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena.
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